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We have completed an exciting initiative in partnership with the Hertfordshire and West Essex Integrated Care Board (ICB) to support patient engagement and revitalise Patient Participation Groups post pandemic. Read more
The fourth and last webinar in our series with NHS England exploring changes in primary care, this time looking at digital access to services. Read more
The Patient Experience of Diagnostics report showed that patients view diagnostics as a fundamental part of the NHS and one that should be prioritised over the coming years. This webinar explored the report's findings and considered the report's recommendations on how to improve diagnostic services. Read more
Pharmacy First is part of the changes introduced in primary care to improve patients' access to health services. In this webinar, we heard what the service offers, how patients can access Pharmacy First and what they can expect. Read more
Meet our Board of Trustees and Chief Executive. Read more
Join us today and play a vital role in ensuring everyone can access high quality health and social care services. We'll keep you informed on key issues in health and social care and offer you lots of opportunities to have your say. Read more
You have the right to be involved in making choices about your medical treatment, the medicines you take and any operations you have. Read more
This short animation explains the potential benefits of having planned surgery at an elective surgical hub and guides you through the process. Read more
If you you're asked to switch to a new biosimilar medicine, we have worked with patients, clinicians and pharmacists to create resources to help you decide what’s best for you. There are also resources for healthcare professionals to better engage patients in making decisions about whether to swtich. We were also by three pharmaceutical companies, which supported this work. Read more
The Herts and West Essex project developed a step-by-step guide to setting up a patient practice group. Watch the video and download the slides. Read more
Most people are happy with the health and social care they receive. But sometimes things go wrong. If that happens, you need to know how to complain. This guide sets out your rights and offers guidance on how to make a complaint. Read more
When people talk about healthcare being accessible, do you know what they mean? Could you list the nine protected characteristics? If you're not sure, take a look at our jargon buster dictionary. Read more
We have supported several NHS Trusts to improve how they deal with patient complaints, including Sheffield Teaching Hospitals NHS Foundation Trust and Homerton University Hospital NHS Foundation Trust. We work with Trusts’ patient experience leads to and complaints managers to improve patients’ experience of making a complaint. Read more
We are grateful to all our supporters for helping us be there to listen to patients and speak up for change. Read more
Our 'Tell us about your care' partnership with the Care Quality Commission (CQC). Read more
As part of patient partnership week, Chief Executive Rachel Power, spoke with Patient Safety Commissioner, Dr Henrietta Hughes. Read more
We were delighted Dr Henrietta Hughes, the Patient Safety Commissioner for England, joined us for Patient Partnership Week 2023. During her conversation with our Chief Executive Rachel Power, she reflected on her first year in post , Martha's rule and the need for kindness. Read more
We turned 60 in 2023, and we want more people to know about us and the work we do. Help promote us using the posters and information on this page. Let's make sure everyone knows we're here to support patients. Read more
In this 60th anniversary and in this blog, we reflect on why we were formed and why we’re still needed to champion the rights of patients and patient partnership. Read more
We passionately believe that everyone has the right to receive the very best care when they need it most. Read more
Need information on health or social care? Call our free and confidential helpline on 0800 345 7115 (Mon-Fri 9.30am and 5pm). Read more
Discover what it's like working for the Patients Association and find out about current opportunities. Read more
Private healthcare is run separately to the NHS. It is provided by the independent sector and private patient units within NHS premises. This guide is designed to provide you with information about what to consider and what to do if things go wrong. Read more
The Patients Association worked with the Independent Healthcare Providers Network (IHPN) to offer advice on what patients should expect from independent healthcare. Read more