Chief Executive - Rachel Power

Rachel has over 20 years’ experience of working in health and social care within the voluntary sector. She joined the Patients Association as its Chief Executive in June 2017 and has overseen a significant period of change, establishing a new senior leadership team and a new three-year strategy to help drive the organisation forward.

She is passionate about empowering patients and speaking on their behalf to ensure the patient voice is heard and acted upon.

If you have any queries about the work of the Patients Association, or would like to contact the operational team for any reason, please email [email protected].

For information on how to contact our helpline, please see here.

Our President - Sir Robert Francis QC

A barrister specialising in the NHS and clinical negligence, our President, Sir Robert Francis QC is best known for his work on the Mid-Staffordshire Foundation Trust inquiry, which reported in 2013.

Sir Robert's genuine passion for justice in healthcare and for improving care more generally makes him a perfect ambassador for the Patients Association and we are proud to have him as our President.

Our Trustees

Our Board of Trustees make sure our mission and vision are met.

They set and review our direction and make sure we’re delivering our objectives as well as offering advice and guidance to help the Patients Association continue to do the work we do.

Ultimately they are responsible for the governance of the organisation, ensuring that we stay on track, achieve our goals and remain true to our core values.


Lucy Watson

Lucy is passionate about listening to and learning from patient and carer experience to improve the quality and safety of health and social care. Lucy was previously an experienced NHS Director at board level leading on quality, patient safety and governance. She worked as a nurse commissioner driving improvements in the delivery of high-quality care for patients including improvements in complaints management, learning from complaints and involving patients as active partners in their care. Lucy was delighted to take on the role of Chair of the Patients Association and the opportunity this provides to champion the voice of patients and drive change at a national and local level for better patient experience and continue to focus on involving patients in their healthcare. She is currently working as an independent healthcare advisor for quality and safety and safeguarding.  

Dave Taylor - Vice Chair

Dave has long been passionate about improving healthcare by the appropriate use of digital technologies, and through patient involvement in all aspects of research and development. He is Patient Lead for the Royal Society of Medicine’s Digital Health Council.

His recent research work at Imperial College included the use of technologies to help patients maintain contact with clinics between visits, to help surgical teams communicate, and to provide patients with more complete and secure healthcare records.

Isaac Egberedu - Honorary Treasurer

Isaac’s background is in public finance management, in which he has worked for over 30 years.

Since his retirement, he has been working on a voluntary basis with different ‘Not for Profit’ organisations, including mentoring accountants in Nigeria and mentoring young refugees as Finance Officers in the UK.

Currently, Isaac was the Chair of the Finance Committee of Concordis International Trust, a UK based charity whose main aim is to promote conflict resolution and reconciliation for the public benefit and maintain trust between communities.

Anna-Maria Rollin MBE

Maria has worked in the NHS throughout her professional career and spent 34 years as a consultant anaesthetist at Epsom General Hospital, where she still retains an honorary contract. She was Senior Vice-President of the Council of the Royal College of Anaesthetists.

She has always had an interest in patient information and was co-editor of a prizewinning book on the subject. She was a Lead Performance Assessor in Anaesthesia for the GMC and is currently a GMC Associate and PLAB examiner. She has an interest in medicolegal matters, and has written expert reports for the GMC, NHS Resolution and the Medical Defence organisations. Most of her publications have been concerned with standard-setting, quality assurance, and safety.

Archie Naughton

Archie is a former naval officer, a commando helicopter pilot in the Fleet Air Arm. His career in the Royal Navy was cut short by a life-changing injury, but after a lengthy recovery period, he was able to resume a civilian aviation career.

Since retirement he has been actively involved in the health sector. He was a member of the Patients Liaison Group at the Royal College of Anaesthetists and a charity trustee at the Association of Anaesthetists of Great Britain and Ireland. He has presented on lessons learned in aviation safety and their relevance to the health sector. He was also the lay member at The Society for Ethics and Law in Medicine and the public/patient voice at the National Safety Standards for Invasive Procedures.

Caroline Hewitt

Caroline was a leader in NHS and not for profit organisations and as a charity trustee for many years. Her focus in these roles has been on securing high quality services for people, whilst delivering sustainable financial solutions and strong governance.

After qualifying as an accountant in 1989, she held a range of positions across the finance sector for many years.

Caroline has since held a number of Chair positions, including Chair of group of primary care trusts, accountable for £3.3billion budget delivering health and healthcare to over 3 million population.

Catherine McLoughlin CBE

Having completed general and mental health nursing train Catherine practised as a mental health nurse specialising in child, adolescent, and forensic psychiatry.

She held many senior managerial posts including being CEO for Haringey health Authority. Her last full-time post in NHS was as Deputy Chief Nursing Officer for England.

Thereafter she returned to the NHS as Chair of a Health Authority and an NHS Trust and was also the inaugural Chair of the NHS Confederation. In 1998 I was awarded a CBE for services to the NHS.

Daniel Hopkin

Daniel is a qualified solicitor with 15 years’ experience of advising businesses and not-for-profit organisations on commercial, company law, and corporate matters. After starting his career in private practice in the City, Daniel has since 2010 worked as an in-house lawyer in the industry.

He joined Becton Dickinson (BD), a global medical technology company, in 2014.

Fiona Browne

Fiona is passionate about clinicians working collaboratively in partnership empowering patients to live their life in the way they want to. As a patient with lupus (a life-long chronic disease where the immune system attacks healthy tissue and organs), Fiona sees a number of different health professionals on a regular basis, and so has a particular ‘user’ perspective which she hopes brings a broad perspective to decision making.

Fiona is Director of Education, Standards, and Development at the General Osteopathic Council, a statutory health professional regulator. She is particularly interested in themes of engagement, support, and community in healthcare supporting behaviour change and patient safety.

Suzanne White

Suzanne White is an experienced clinical negligence solicitor, partner, and Head of the Clinical Negligence Department at Leigh Day. She has a medical background and previously worked as a senior radiographer at King’s College Hospital. She went on to study Law and has specialised in this area of expertise since qualifying in 1999.

Suzanne is head of a department at Leigh Day and specialises solely in clinical negligence and runs a varied caseload of complex, maximum severity claims acting for injured patients. Besides being a lawyer, Suzanne is a passionate advocate of patients’ rights and has campaigned for patient safety throughout her career.