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The Patients Association
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  • How we see the world
  1. About us
  2. Our purpose

How we see the world

The Patients Association is an independent patient charity campaigning for improvements in health and social care for patients.

Uniquely for an organisation with a remit covering all health and care issues, we work with patients directly: they are our members and supporters, and also the people who benefit from our help and advice services. Through our helpline we support thousands of people each year with their concerns and queries about the health and social care system. 

We also speak to government, the NHS and other stakeholders about patients' priorities and concerns, to ensure the patient voice is heard and acted upon. 

Our purpose

To ensure that everybody can access and benefit from the health and care they need to live well, by ensuring that services are designed and delivered through equal partnership with patients.

Strategic focus 2021-25

Patient partnership in the design and delivery of health and care services.

Our core values ensure we never lose sight of what we're trying to achieve.

  • Compassion: we treat patients, their families and carers with respect, sympathy and understanding

  • Collaboration: we share knowledge and work with others to achieve common goals

  • Inclusiveness: we work to fulfil our mission equitably and for the benefit of all, guarding against discrimination and disadvantage

  • Empowerment: we support patients, their families and carers to take action on their own wellbeing and wider decision-making

  • Ambition: we aim to deliver our mission to the highest standards.

These core values serve to guide our decision-making and the strategic direction of the Patients Association, and fundamentally underpin everything we do.

Our Board diversity statement outlines how we implement these values in recruiting and working with our trustees.

Our strategy

Read our 2021-25 strategy

Our 2019 annual review

Read our 2019 Annual Review

Published: 7th November, 2017

Updated: 9th February, 2021

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    Rachel Power, Chief Executive, outlines the new Patients Association strategy for the next three years.

  • Our supporters

    Our supporters

    We are grateful for the support of the individuals, organisations and charitable trusts which enables us in our work.

  • The difference we make

    The difference we make

    We passionately believe that everyone has the right to receive the very best care when they need it most.

  • Accessibility

    Read our policy on accessibility for our site

  • Cookie Policy

    Read our policy on cookie used whilst visiting our site.

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  • Helpline - 0800 345 7115

    Helpline - 0800 345 7115

    Need health or social care advice? Call our free and confidential helpline on 0800 345 7115 (Mon-Fri 9.30am and 5pm).

  • Report your care

    Report your care

    Our 'Tell us about your care' partnership with the Care Quality Commission (CQC).

  • Meet the team

    Meet the team

    Get to know our Chief Executive and meet the dedicated team who work here.

  • How we see the world

    How we see the world

    We believe that everyone should have access to the best healthcare when they need it most.

  • Membership

    Membership

    Join us for free today and play a vital role in ensuring everyone can access high quality health and social care services.

  • The difference we make

    The difference we make

    We passionately believe that everyone has the right to receive the very best care when they need it most.

  • Sepsis fact sheet

    Sepsis fact sheet

    These are the common symptoms to look out for if you think you might have sepsis.

  • Job vacancies

    Job vacancies

    Discover what it's like working for the Patients Association and find out about current opportunities.

  • Improving complaints

    Improving complaints

    Our project work can help you to improve your complaints management.

  • Patient Participation Groups

    Patient Participation Groups

    Patients, their families and carers must be represented during their treatment.

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© The Patients Association 2020. All Rights Reserved. The Patients Association is a registered charity in England and Wales (1006733). A company limited by guarantee. Registered company in England and Wales (02620761)

Registered Address:P Block, Northwick Park Hospital, The North West Hospitals NHS Trust, Watford Road, Harrow, Middlesex, HA1 3UJ