Need to speak to us?

Get in touch:

Helpline: 0800 345 7115 or via email [email protected]. For more information about the helpline visit its page. 

General Enquiries

To contact the Patients Association’s main office, please call the office number 020 8423 9111. Calls to this number are being answered by staff working from home, so your call may go to voicemail. Someone will call you back if you leave a message.  

Press enquiries
Alternatively, if you have a press , please get in touch via the details below. Please do not call the helpline number if you're a journalist with a query, rather please use the email below to contact the Patients Association's press office.

Email [email protected]

Postal Address

The Patients Association, PO Box 935, Harrow, Middlesex, HA1 3YJ

Complaints procedures: The Patients Association strives to ensure that all its services are delivered to a consistently high standard. However, no matter how diligent and skilful our staff and volunteers are, there will inevitably be circumstances where patients or stakeholders expectations have not been met.

It is in the best interests of patients, stakeholders and the organisation that concerns or complaints are resolved as quickly and professionally as possible. Complainants should be able to express their views with the knowledge that they will be taken seriously, treated equitably and in a speedy and effective way.

Read our full complaints process and procedure here.

Read our social media community guidelines here.