Need to speak to us?

Get in touch:

Helpline: 0800 345 7115. See our helpline page here for more information and other ways to get in touch with our helpline advisers, including by email, by post, and using our Live Chat service. 

Alternatively, if you have a press enquiry, please get in touch via the details below. 

Press and General Enquiries

To contact the Patients Association’s main office, please call our helpline number or use the options below. Please note we are currently unable to access our general enquiries number or voicemail messages left on it, due to our remote working arrangements.

Press enquiries: [email protected]

Postal Address: The Patients Association, PO Box 935, Harrow, Middlesex, HA1 3YJ

Complaints procedures: The Patients Association strives to ensure that all its services are delivered to a consistently high standard. However, no matter how diligent and skilful our staff and volunteers are, there will inevitably be circumstances where patients or stakeholders expectations have not been met.

It is in the best interests of patients, stakeholders and the organisation that concerns or complaints are resolved as quickly and professionally as possible. Complainants should be able to express their views with the knowledge that they will be taken seriously, treated equitably and in a speedy and effective way.

Read our full complaints process and procedure here.

Read our social media community guidelines here.