Tell us about your care: Patients Association and Care Quality Commission partnership.

What is the Care Quality Commission (CQC) and what does it do?

CQC makes sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourages care services to improve. CQC does this by:

Registering care providers.
Monitoring, assessing and inspecting services.
Publishing judgements and ratings for the quality of services.
Taking enforcement action to protect people who use services from poor care.
Publishing national reports on major quality issues in health and social care.

CQC also:

Protects the rights of vulnerable people, including those whose rights are restricted under the Mental Health Act.
Listens to and acts on your experiences.
Involves the public and people who receive care.
Works with other organisations and public groups.

Our partnership with the Care Quality Commission

Image of a smiling middle aged woman wearing glasses, a yellow jumper, beads and a smiler. The text on the image says: Your feedback can help improve health and social care services for everyone. Tell us about your care. #BecauseWeAllCare. There are The partnership between the Patients Association and CQC means we're able to pass on the information you provide to us to CQC. Whether this is a positive example of great health or social care you've received, or of a troubling experience you or your family have had. We have been Tell us about your care partners since 2013. In the past year alone, we have raised 284 pieces of feedback with the regulator.

Give feedback on care by sharing your experiences with us through our helpline.

We can raise your concerns with CQC anonymously or, if you'd like to chat with them about your care, then we can add your details.

If you would like one of our helpline advisers to share your experiences with CQC, then get in touch by calling our helpline on 0800 345 7115. Please note, if you are keen for us to share information with CQC, you will need to include the name of the hospital or GP surgery where you (or the person you are calling on behalf of) received care, including the local area and postcode.

You can also email us on [email protected], or write a letter to us outlining your experiences, indicating that you would like us to share this with CQC. We can share information anonymously or give the full details - whatever you are happy with.

You can share your experiences of care directly with CQC and find out more about them by clicking here. Remember to select 'the Patients Association' from the menu to share where you found this information.

Watch Stu’s story about why he shared his experiences of care with CQC.

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