Who are the Care Quality Commission (CQC)?

The Care Quality Commission is an organisation that inspects and regulates health and social care services to make sure they meet fundamental standards of quality and safety.

What do they do?

If you want to report your care, whether good or bad, the CQC is here to listen.

  • They ensure hospitals, care homes, dental, general practices and other care services in England provide people with safe, effective and high-quality care
  • They encourage them to improve
  • They publish what they find, to help people choose good care for them and their families.

'Tell us about your care' partnership with the Care Quality Commission

The ‘tell us about your care’ partnership between the Patients Association and the CQC means we're able to pass on information you provide us. Whether this is a positive example of great health or social care you've received, or of a troubling experience you or your family have had. 

We can do this either anonymously or, if you'd like to chat with them about your care, then we can add your details.

If you would like one of our dedicated helpline advisers to relate your experiences to the CQC, then get in touch either by phone on 020 8423 8999.

Alternatively, you can share your story with the CQC directly and select 'the Patients Association' from the menu to share where you found this information. 

How it all works: