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  • The difference we make
  1. About us
  2. The difference we make

The difference we make

When things get challenging or difficult, it can be hard to know where to turn.

The right information about care and treatment can sometimes be confusing or hard to find.

When patients, service users and their families need help, we ensure they get it by providing advice, support and guidance.

We believe that everyone has the right to receive the very best care when they need it most.

Why are we here?

In the 1960s, with the NHS only in its teenage years, thousands of babies were born with serious birth defects due to the prescription of thalidomide for morning sickness. In the furore between pharmaceuticals and health services, no one was speaking up for patients – until the Patients Association was founded in January 1963.

In July 2018 the NHS turned 70, but the health service still faces serious challenges, with an ageing population and rising obesity pushing up demand on services, uncertainty over future medical supply chains and workforce flows, and a pressing need for social care reform. There has never been a more important time for the Patients Association to act for patients.

Today we remain the only national campaigning charity covering all of health and social care that also works directly with patients.

"You are the only vehicle for patients to be heard as a single voice."

- Patients Association member

There's absolutely no way we could do the work we do without you, which is why we value your support so highly.

How we achieve this

Call us for a chat

We know that sometimes it helps just to chat things through with someone. 

We're here to listen to your queries and our dedicated helpline advisers are always just at the other end of the phone. Our helpline takes calls every weekday from people who have questions about their health or social care and want to find out more. 

"You have helped me feel empowered, you are wonderful.”

- Shirrin Simmons, helpline caller

Ring our free and confidential helpline today

If you'd prefer, you can also drop us an email at [email protected].

Raising our voice

We shout about what matters to you to those who can do something about it!

By regularly talking to the national media, we provide a voice for all patients and service users, based on what we hear from our helpline and other points of contact.

But that's not all!

We listen to what you have to tell us and speak up to decision-makers: we are regularly approached for input by government, the NHS and parliamentarians. 

Get involved

We encourage our members and supporters to get involved with questionnaires and feedback requests run by government, the NHS, NICE and many others. Why not join them?

Find out about our membership opportunities

All of us are better when we work together

We passionately believe that joining forces with others is often the best way to get great results!

We collaborate with NHS trusts as well as universities, colleges and care homes to deliver projects to improve services by involving patients. 

"These sessions developed my professional working skills. It is interesting communicating at a 'patient level' with the public whilst doing the surveys."

- Jaco Ferreira, Student nurse

Partnerships can produce really wonderful outcomes. Last year we offered six trusts support on their complaints offer, helping them better understand how they interact with their users as well as how to improve relations. 

Our incredible partners are equally as motivated by the goal of raising standards for patients and service users. Working in collaboration with a huge range of other organisations helps us always keep the bigger picture in mind, no matter how difficult the problem might seem to solve. 

"The project helped the matrons to understand the impact of the small things that can make a difference to a patient's experience."

- Head of Patient Experience

Find out about how your organisation can work with us

Annual review 2019

Read our 2019 annual review to find out more about our work and impact.

Download our 2019 annual review here.

Published: 7th November, 2017

Updated: 21st December, 2020

Author:

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  • Helpline - 0800 345 7115

    Helpline - 0800 345 7115

    Need health or social care advice? Call our free and confidential helpline on 0800 345 7115 (Mon-Fri 9.30am and 5pm).

  • Report your care

    Report your care

    Our 'Tell us about your care' partnership with the Care Quality Commission (CQC).

  • Meet the team

    Meet the team

    Get to know our Chief Executive and meet the dedicated team who work here.

  • How we see the world

    How we see the world

    We believe that everyone should have access to the best healthcare when they need it most.

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    Membership

    Join us for free today and play a vital role in ensuring everyone can access high quality health and social care services.

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    The difference we make

    We passionately believe that everyone has the right to receive the very best care when they need it most.

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  • Job vacancies

    Job vacancies

    Discover what it's like working for the Patients Association and find out about current opportunities.

  • Improving complaints

    Improving complaints

    Our project work can help you to improve your complaints management.

  • Patient Participation Groups

    Patient Participation Groups

    Patients, their families and carers must be represented during their treatment.

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© The Patients Association 2020. All Rights Reserved. The Patients Association is a registered charity in England and Wales (1006733). A company limited by guarantee. Registered company in England and Wales (02620761)

Registered Address:P Block, Northwick Park Hospital, The North West Hospitals NHS Trust, Watford Road, Harrow, Middlesex, HA1 3UJ