Get help Contact the helpline Helpline How our national helpline can help you: Our national helpline provides specialist information, advice and signposting to help you make sense of the world of health and social care. We are not medically trained and cannot give medical or legal advice. Call us: Our trained advisers offer free and confidential advice, information and support and are happy to answer your questions. Call our helpline on 020 8423 8999 Opening hours: Monday to Friday from 9.30am to 5pm Calls outside these times will be answered as soon as possible if you leave a message with your telephone number. Email us: Or you can email us on [email protected] About the helpline: You may want to know if you can get a second opinion about your condition, or how to change your GP or your dentist. You may want to make a complaint, find out what is written in your medical records or find out if we have encountered a specific problem before. If we can’t help you, the likelihood is that we will know someone who can. How long before I get a reply? If you ring the helpline and speak to an adviser we should be able to respond to your enquiry immediately. If you leave a voicemail or email us, we will aim to get back to you within 5 working days. If you would like to help spread the word about how our helpline can help others, then you can download and print out our helpline poster here.