Weekdays 09:30 - 17:00
Join us to hear about our work in 2021 and plans for the rest of this year, at this year's annual general meeting. Read more
Ray is a member of Patient Voices Matter, our lived experience group. He does not feel the NHS is good at listening to patients or providing accessible information. Read more
Tara developed breast cancer when her children were very young. Her experiences led her to join service user groups, and from there she has spent decades advocating for other patients, including now with Patient Voices Matter Read more
We’ve been awarded the PIF TICK – the UK-wide quality mark for healthcare information. That means you can rely on the information about health and social care on our website to be accurate and up to date. Read more
Need health or social care advice? Call our free and confidential helpline on 0800 345 7115 (Mon-Fri 9.30am and 5pm).
Join us today and play a vital role in ensuring everyone can access high quality health and social care services. We'll keep you informed on key issues in health and social care and offer you lots of opportunities to have your say.
Become a member of the Patients Association and help patient voices to be heard and enable us to campaign for change
Our online information leaflets are downloaded hundreds of times each week by people seeking advice
96 per cent of people contacting our helpline would recommend the free service to their friends and family members
Every Friday, we send subscribers our enewsletter, Weekly News. It's packed with opportunities for you to share your views and opinions on health and care services, as well as work with us.
Our project work can help you to improve your complaints management.
Your donation can help us to continue running our helpline and advice services for patients, their carers and their families.
We believe that everyone should have access to the best healthcare when they need it most.
Work with us to demonstrate your commitment to listening to the patient voice.
Leaving a gift to the Patients Association in your Will could help many people after you are gone.
The lowest levels of public satisfaction in the NHS since 1997 must be recognised by the Government and action taken to introduce patient partnership to rebuild patients relationship with the NHS. Read more
On 23rd February 2022, BBC 1's Panorama reported on failures in maternity care at hospitals in Shropshire. The programme featured families affected by the failings as well as former midwife, Donna Ockenden, who is leading an official inquiry into what went wrong at the Trust. Read more