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Need health or social care advice? We provide free and confidential information between 9.30am and 5pm every weekday




Join us for free today and play a vital role in ensuring everyone can access high quality health and social care services.


Author: Sarah Reilly


membership is free

By becoming a member of the Patients Association you can help collective patient voices to be heard and enable us to campaign for change


access our advice leaflets per year

Our online information leaflets are downloaded hundreds of times each week by people seeking advice


recommend our helpline

96 per cent of people contacting our helpline would recommend the free service to their friends and family members

Patient experience

Our range of projects gather insight to help make improvements in patient experience and patient safety.


Author: Sarah Reilly

Improving complaints

Our project work can help you to improve your complaints management.



Support our work

How we see the world

We believe that everyone should have access to the best healthcare when they need it most.



Corporate membership

Work with us to demonstrate your commitment to listening to the patient voice.



Leave a legacy

Leaving a gift to the Patients Association in your Will could help many people after you are gone.




  • CQC 'State of Care' report highlights need for urgent action

    Today’s ‘State of Care’ report from the Care Quality Commission contains some alarming findings that show people can’t access the care that they need, where and when they need it. The Patients Association demands urgent action and investment, across health and social care, in order to prevent further deterioration of care. Read more

  • Patients Association calls for Government to act on drug shortages

    The Patients Association is urgently calling on the Government to identify the underlying issues behind current drug shortages and take measures to resolve the situation before it gets any worse. Read more

  • Patients Association welcomes NHS patient transport review

    The Patients Association welcomes today’s announcement from NHS Chief Executive Simon Stevens, of a national review of patient transport, and we are committed to ensuring that patients’ voices are at the heart of the review. Read more


  • AGM 2019

    Our AGM took place on 8 October 2019, and you can watch the video of the meeting here. Read more