Weekdays 09:30 - 17:00
Festive season strikes will strike fear into patients waiting for care. We urge both parties to return to talks. Read more
Diagnostics are tests or procedures that are used to help healthcare professionals determine a patient’s condition and the type of treatment and care they need. We’d like to know more about patients’ understanding and experience of when, where and how these tests are used across the NHS. Take part in our latest survey. Read more
Our letter to the Prime Minister Rishi Sunak asks him to intervene to ensure the NHS has the resources it needs to deal with winter pressures and that patients get the treatment they need. Read more
State of Care, the annual review of health and social care in England, describes services in decline and inequality on the rise. The decline must be halted. Read more
As the next round of strikes by doctors begin, we call once again on the BMA and the Government to return to talks to end the dispute. Read more
We welcome the announcement that Lady Justice Thirlwall will lead the planned independent inquiry and the pledge to work in partnership with the families affected. Read more
Our statement on the planned strikes by junior doctors and consultants, and our fears for patient safety and well-being. Read more
Families affected by Letby’s crimes deserve answers as to how her offending was allowed to continue, even after concerns were raised by colleagues. Read more
Junior doctors begin their next wave of industrial action this Friday. Consultants will strike later this month and again in September. We make a plea for the Government to take leadership and for the BMA and the Government to hold urgent talks to reach a solution for the sake of patients. Read more
When public organisations consider changing their policies or the way they work a public consultation is considered as essential. One way of doing this is to ensure the organisation's work is informed by the public, especially those with lived experience of the services that it provides. Read more
Read Prof Dinesh Bhugra's interview with Lucy Watson, from his latest book, Conversations About the NHS, a collection of interviews with healthcare leaders, policymakers, journalists and patient representatives. Use our discount code to get 20% off the book's price. Read more
Our partnership work with patients, carers, and healthcare professionals, supported by two of our corporate partners, has been recognised in the 2023 Patient Partnership Index. Read more
Junior doctors will go on strike on Tuesday 11th April for four days. Junior doctors are qualified doctors and they make up nearly half of the medical workforce. The Patients Association is fearful of how their absence from hospitals across England will affect patient safety. Read more
We deplore the Government's announcement that it is reducing the amount of money it promised to social care. Read more
Highlights -- good and not so good -- from the patient experience winter survey. Download and share. Read more
Failure to announce a long-term workforce plan for the NHS undermines NHS recovery and patient care. Read our statement in response to the Budget. Read more
We have a new Chair of the Board of Trustees. Ann Lloyd Keen took over from Lucy Watson at the start of 2023. Read more
On 6th January our Chief Executive Rachel Power, and Sir Robert Francis KC, wrote to the Secretary of State for Health and Social Care asking him to declare and national incident in the NHS. Here is the text of the letter. Read more
The Care Quality Commission’s annual assessment of the state of health and social care in England shows the health and care system is gridlocked and unable to operate effectively. Read more
Once again an independent inquiry finds poor, uncompassionate maternity services resulted in the deaths of 45 babies. Chief Executive of the Patients Association, Rachel Power, says: enough’s enough – maternity services have had enough examples of how not to provide care and respond to complaints. More action is needed to prevent repeats of the same appalling care Read more
We watched, aghast, this week at two television reports showing the dire state the NHS is in. The reports, as well as warnings from the NHS Confederation about the threat to patient safety because of staff shortages, prompted us to write to Steve Barclay, the Secretary of State. Read more
Our membership magazine Patient Voice took a break over the worst of the pandemic, but it’s back bigger than before and packed with news, features and stories about our members and us. Read more
Our latest report, Shared decision making from the perspective of clinicians and healthcare professionals, is based on the views of more than 1,400 professionals. We highlight our findings in this infographic. Read more