Helpline


How our national helpline can help you:

The Patients Association helpline is a national helpline providing specialist information, advice and signposting to help people navigate the often complex world of health and social care. We are not medically trained and cannot give medical or legal advice.

Call us:

Call our national helpline for free confidential advice, information and support. Our trained advisers are happy to answer your questions and the helpline is open Monday to Friday from 9.30am to 5pm. Calls outside these times will be answered as soon as possible if you leave a message with your telephone number.

Call our helpline on 020 8423 8999

Email us:

Or you can email us on helpline@patients-association.com

Contact us via form:

Alternatively you can full in our online submission form:

Submit your questions or concerns online

About the helpline:

You may want to know if you can get a second opinion about your condition, or how to change your GP or your dentist.  It is possible you that you would like to make a complaint, find out what is written in your medical records or find out if we have encountered a specific problem before. If we can’t help you, the likelihood is that we will know someone who can.

How long before I get a reply?

If you ring the helpline and speak to an adviser we should be able to respond to your enquiry immediately. If you leave a voicemail or email us, we will aim to get back to you within 2 working days.

If you would like to help spread the word about how our helpline can help others, then you can download and print out helpline poster here.

Sign Health

We have special provision to help deaf people, through partnership with Sign Health’s video relay service for D/deaf people. Please find it below. 

Learn more

Helpline FAQs

Before contacting our helpline, you might find it quicker to take a look at our FAQs. These are some of the frequently asked questions the team receive.

Learn more

Advice and guidance downloadable booklets

Select from a range of guides, which contain useful information if you have a quick question about your health and social care.

Learn more

Tell us about your care

Share your concerns regarding a health or care service in England and if necessary, we can alert the CQC service regulator about your experiences.

Learn more