Helpline


About

The Patients Association has been providing patients and the public with a confidential information and advice service relating to their experience of healthcare for over 53 years. Our Helpline assists with over 7000 enquiries a year through telephone, email and letter. Our Helpline forms an essential part of the campaigning work of the charity; it informs our work and ensures we have a true and comprehensive understanding of the issues facing patients. Our Helpline will answer any enquiry about your healthcare, however, we cannot give clinical or legal advice. You may want to know if you could get a second opinion about your condition, or how to change your GP, dentist or if you can get your care from a different hospital. You may want to know how to make a complaint, or whether we have encountered a specific problem before.

You may want to know how to tell the hospital how good their care is, to find out what is written in your medical records. Whatever your query, we will try to help you in every way we can. We welcome any member of the public or healthcare practitioner getting in touch with our team of trained Helpline advisers.

Often people call us when they don’t know who else to call. If you feel that you would like to contribute to our work, then please give whatever you can.  We know we make a real difference, so help us to continue our work.


When can I expect a response if I leave a voicemail or send an online submission?

The best way to contact us is by phone then we can talk through any issues you may have. Of course if you do not want to speak on the phone you can fill in our online form below.

If you call our Helpline during our opening hours we hope to be able to discuss and help you with your call immediately. However, if all our advisers are busy, then we will do our very best to call you back within 2 working days.

If you complete our online submission form, then we will try and respond to your emails within 2 working days for urgent emails and within 5 working days for non-urgent emails. The response depends upon our workload, however we will always to our very best to give you are reply. 


Call us 

Call our national helpline for free confidential advice, information and support. Our team of trained advisers are happy to answer your questions, however big or small. Our helpline is open on Monday to Friday from 9.30am to 5pm. Calls outside these times will be answered as soon as possible if you leave clear a clear message with your telephone number.

Call our helpline today on 020 8423 8999


Submit your questions to our team

You can use the form below to submit a query to our helpline.


 

 

Sign Health

We have special provision to help deaf people, through partnership with Sign Health’s video relay service for deaf people.

Learn more

Helpline Frequently Asked Questions

Before contacting our Helpline, you might find it helpful and quicker to take a look at our frequently asked questions.

Learn more

Advice and guidance downloadable booklets

Select from a range of guides and help sheets which contain useful information and pointers if you have a quick question about your health and social care.

Learn more