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NHS complaints and PHSO during the coronavirus outbreak

Complaints handling within the NHS is changing during the coronavirus emergency.
Coronavirus – latest news, March 26th

The most recent announcements on the coronavirus outbreak, on the morning of March 26th.
Coronavirus - what can you do?

Information on how you can volunteer to support others in your community during the coronavirus outbreak.
Coronavirus - advice, guidance and rules

What to do if you are unwell, how to get help locally, and how to avoid spreading coronavirus.

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Helpline - 0800 345 7115

Need health or social care advice? Call our free and confidential helpline on 0800 345 7115 (Mon-Fri 9.30am and 5pm).
How to make a complaint to your GP or hospital

Information about how to make a formal or informal complaint to a healthcare professional
Next of Kin

What is a Next of Kin? Does it have legal status and who should you choose?
Report your care

Our 'Tell us about your care' partnership with the Care Quality Commission (CQC).
Meet the team

Get to know our Chief Executive and meet the dedicated team who work here.
How we see the world

We believe that everyone should have access to the best healthcare when they need it most.
Membership

Join us for free today and play a vital role in ensuring everyone can access high quality health and social care services.
The difference we make

We passionately believe that everyone has the right to receive the very best care when they need it most.
Sepsis fact sheet

These are the common symptoms to look out for if you think you might have sepsis.
Our Trustees

Our Board of Trustees make sure our mission and vision are met.

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coronavirus resources