Where to go for more information

Information for patients thinking about using private healthcare

If you are considering private care, maybe for the first time, we have worked with the Independent Healthcare Providers Network to create information to help you understand how to access and pay for private healthcare. Read more

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NHS England introduces new decision support tools for patients and explains why they’re so important for patient partnership

The Personalised Care Group at NHS England is committed to giving patients choice and control over their health as part of its NHS Long Term Plan commitments. We hear from Aimee Robson, Deputy Director at the Personalised Care Group NHS England.
Stop the decline in NHS services - our call to action to the Secretary of State

We watched, aghast, this week at two television reports showing the dire state the NHS is in. The reports, as well as warnings from the NHS Confederation about the threat to patient safety because of staff shortages, prompted us to write to Steve Barclay, the Secretary of State.
Patient Voice is back

Our membership magazine Patient Voice took a break over the worst of the pandemic, but it’s back bigger than before and packed with news, features and stories about our members and us.
Healthcare organisations explained

There are lots of organisations that provide health services. Members of Patient Voices Matter told us that this can be confusing. So we've created a short document to explain some of them.

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Seeing your medical records

This page explains how to get copies of your medical records in England and Wales.
Next of kin

Your medical next of kin is someone you nominate to receive information about your medical care.
You and your dentist

This page is designed to give you more information about finding a dentist and using their services. It includes tips on how to prepare for an appointment, the charges you can expect and how to make a complaint.
Helpline - 0800 345 7115

Need health or social care advice? Call our free and confidential helpline on 0800 345 7115 (Mon-Fri 9.30am and 5pm).
Making a complaint

Most people are happy with the health and social care they receive. But sometimes things go wrong. If that happens, you need to know how to complain. This guide sets out your rights and offers advice on how to make a complaint.
How we see the world

We believe that everyone should have access to the best healthcare when they need it most.
Long term conditions

About 15 million people in England have a long-term condition. A long-term condition is an illness that cannot be cured. It can usually be controlled with medicines or other treatments.
Meet the Board

Meet our Chief Executive, President and Trustees.
Make the most of your GP appointment

This page is to help you make the most of your GP appointment. It includes tips on how to prepare, what to ask and how to remember the information given to you.
Report your care

Our 'Tell us about your care' partnership with the Care Quality Commission (CQC).

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Accessibility

Read our policy on accessibility for our site Read more

Care Home Charter for Medicines

Our Care Home Charter for Medicines is designed to improve the administration and use of medicines in care homes. Read more