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Emergency measures introduced to help NHS cope with COVID-19 pandemic came at a huge cost to patients

We announce the key findings from our survey of patients' experiences during the COVID-19 pandemic.
Life during COVID-19 – reflections on what patients have told us

Rachel discusses the powerful testimony patients gave us of their experiences during the COVID-19 pandemic.
Pandemic Patient Experience

UK patient experience of health, care and other support during the COVID-19 pandemic in 2020
Being A Patient

The first report of our patient experience programme, Being A Patient, outlines the findings of the research and scoping stage.

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Helpline - 0800 345 7115

Need health or social care advice? Call our free and confidential helpline on 0800 345 7115 (Mon-Fri 9.30am and 5pm).
Report your care

Our 'Tell us about your care' partnership with the Care Quality Commission (CQC).
Meet the team

Get to know our Chief Executive and meet the dedicated team who work here.
How we see the world

We believe that everyone should have access to the best healthcare when they need it most.
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The difference we make

We passionately believe that everyone has the right to receive the very best care when they need it most.
Sepsis fact sheet

These are the common symptoms to look out for if you think you might have sepsis.
Have your say

Opportunities to participate in surveys and focus groups as well as the chance to work with other organisations on patient safety projects and initiatives
Job vacancies

Discover what it's like working for the Patients Association and find out about current opportunities.
Improving complaints

Our project work can help you to improve your complaints management.

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