Public and Patient Experience of the NHS App

For more details from the report and to download it, visit the Public and Patient Experience of the NHS App page in the Digital Coalition section of our website.

Download a PDF of the Public and Patient Experience of the NHS App infographic.
Download a JPG of the Public and Patient Experience of the NHS App infographic.

Latest

Other than experiences of waiting, we measure but we don’t act

Patients Association Trustee Alf Collins and Richard Sloggett, Freelance Health Consultant and Programme Director at Future Health Research, make a simple plea: that all aspects of patient experience – not just their experience of accessing services – is taken seriously.
Supporting patient engagement and revitalising Patient Participation Groups

We have completed an exciting initiative in partnership with the Hertfordshire and West Essex Integrated Care Board (ICB) to support patient engagement and revitalise Patient Participation Groups post pandemic.
New project focuses on improving health equity

Bristol Myers Squibb awards the Patients Association grant to research how to improve access to healthcare for patients affected by health inequalities.
The Untold Patient Stories: Shedding the light on the realities of life with a long-term condition

We're hosting a webinar to support The Forgotten Majority campaign that aims to raise awareness among policy makers about the real life every day challenges faced by people with long-term health conditions as we approach the General Election. Sign up - it's free!

Other than experiences of waiting, we measure but we don’t act

Patients Association Trustee Alf Collins and Richard Sloggett, Freelance Health Consultant and Programme Director at Future Health Research, make a simple plea: that all aspects of patient experience – not just their experience of accessing services – is taken seriously.
New project focuses on improving health equity

Bristol Myers Squibb awards the Patients Association grant to research how to improve access to healthcare for patients affected by health inequalities.
Prioritising patient partnership: A call to action for the next Government

In this general election year, we’re calling on the next Government to treat patients as true partners in their health as a key way to improve patients’ experiences of healthcare.
Patients Association response to the British Social Attitudes survey

The results from this year’s measure of public attitudes are concerning but come as no surprise to us. Patients are in despair over the state of healthcare.
Patients value NHS App but not all users able to access information they want, finds latest Digital Coalition report

The Digital Coalition's latest report explores people's use and satisfaction with the NHS App.
Understanding changes in primary care: digital access

The fourth and last webinar in our series with NHS England exploring changes in primary care, this time looking at digital access to services.
Patients Association statement on latest junior doctors’ strike mandate

We call on the Government and BMA to return to talks to avert the next round of strikes.
How can patient experience of diagnostic services be improved?

Patient choice and experience of diagnostic services varies across England and is worse for patients experiencing health inequalities. Time for joined up and integrated working, and a patient partnership approach to improve patient experience for all.
Holding your ICB to account

Member Brian Finney says local integrated care boards’ public meetings are a way patients can seek to influence local health services. He offers advice to other patients on how to be a critical friend to the NHS.
Supporting the NHS to provide meal and snack time resources

Patients, service users, and family carers worked with us to provide recommendations for how NHS England can improve resources on promoting good mealtime practices in hospitals.

Accessibility

Read our policy on accessibility for our site Read more