Work with us

Each year we work in partnership with other charities, companies, NHS Trusts and patient groups.

All of our partnerships and projects involve listening to patients to make improvements that they have identified as important.

Improving complaints

Our project work can help you to improve your complaints management. Read more

Work with us to demonstrate your commitment to listening to the patient voice. Read more

Benefit from our expertise to ensure patients are included in decision-making and designing services. Read more

Patients Association welcomes restoration of in-person GP appointments

Our response to instructions to GPs to restore face to face appointments for patients who want them.
Pandemic Patient Experience II: Delays and cancellations

Most respondents to our survey had experienced delayed or cancelled appointments.
Pandemic Patient Experience II: Staying away from care?

We found that it was more common during the pandemic for patients to try to access care but struggle than to stay away voluntarily, although both happened.
Pandemic Patient Experience II: NHS 111

Our survey showed a modest increase in use of NHS 111 during the pandemic, and a mix of patient experiences - more positive than negative, but still with some cause for concern.