Work with us

What we offer

The Patients Association has six decades of experience of working with patients from all walks of life and supporting organisations to partner with patients and communities to improve services.

We are dedicated to supporting patient organisations to support their engagement with patients and carers.

Our work with our partners is award winning. In July 2023 we were awarded a Gold standard in the Ovid Patient Partnership Index for the AMR Patient Shield Project. This project co-produced resources for patients and carers of things to consider when deciding about antibiotics.

Learn more about our work in four key areas with healthcare organisations and read about some of our recent projects in the sections below. We offer services in:

Patient Engagement

Training and Development

Patient Support

Understanding Patient Perspectives.

If you would like to learn more about how your patient, carer and community engagement work can benefit from working with us, contact our Head of Programmes, Shivani Shah, for more information on our projects and partnerships [email protected]

We are experts in supporting organisations to integrate shared decision making and patient partnership into their cultures. Organisations that embrace shared decision making and partner with their service users, are more likely to offer patient-centred care, and increase patient engagement, satisfaction and outcomes. 

Our training programmes are tailored to meet your organisation’s needs. We work with organisations to improve how staff communicates with patients, support the diversification of patient groups, and improve patient satisfaction, among other things. 

Contact our Head of Programmes, Shivani Shah, for more about bespoke training packages [email protected]

"We have been working with the Patients Association now for nearly a year to support the development of GP practice patient groups in Herts and West Essex.  I have found the Patients Association to be extremely responsive and easy to work with.  The project manager has developed a work plan in partnership with the organisation and regularly provides updates and development suggestions.
"I would absolutely recommend working with Patients Association."
Heather Aylward, Public Engagement Manager
Herts and West Essex Integrated Care Board