Weekdays 09:30 - 17:00
The Digital Coalition’s latest report shows most users of the NHS App find it valuable and helps them better manage their health. Read more
Patient choice and experience of diagnostic services varies across England and is worse for patients experiencing health inequalities. Time for joined up and integrated working, and a patient partnership approach to improve patient experience for all. Read more
Patients, service users, and family carers worked with us to provide recommendations for how NHS England can improve resources on promoting good mealtime practices in hospitals. Read more
Health and care professionals’ ability to communicate in English is important for patients’ experience of care and to work in partnership with those caring for them. Read more about our work with the Health and Care Professions Council. Read more
Patients Association reports cover a range of topics across health and social care.
Through listening to patients, their families and the professionals caring for them, we address issues around access to services, patient engagement, quality of care and patient safety.
Our focus is on improving patient experience, and recommendations in our reports help to form the basis of our future campaigns.
Older reports not published on this website are available on request from [email protected], where we still hold them. Please note that the Patients Association's archives up to c.1996 are held by the Wellcome Collection.
Our latest report shares the experiences and views of 1,000 patients on NHS diagnostic services. Read more
The Patients Association and Coloplast UK partnered on a patient and carer engagement project in policy making of medical technologies for intimate healthcare. The project’s report makes five recommendations. Read more
We worked with Engage Britain and the PMA on a project that engaged nearly 2,000 members of the public, patients and staff to learn about their experiences of the NHS. The work found that poor NHS communication is one of the public’s biggest issues with the NHS. Read the report and its recommendations. Read more
Our new report looks into the relationship between patients, their data, and the health and care system. It shows patients recognise the potential data use has to enhance healthcare quality but also that to realise this potential, patients’ concerns about how their data are handled must be addressed. Read more
Earlier this year, we spoke to patients living in left behind neighbourhoods about their health needs. Here's what we heard. Read more
A project in Nottingham and Nottinghamshire ICB between the Patients Association, the Patient Information Forum and My Life Choices to develop patient information that supports people with hip, knee, and joint pain to make treatment decisions. Read more
The patient experience winter survey results are in and they show some good, some average and some bad experiences. It seems clear to us that the crisis in the NHS continues to affect patients' experience of care. Read more. Read more
When Dr Henrietta Hughes became England’s first ever Patient Safety Commissioner, she committed to publishing a report about her first 100 days in the role. We are delighted to publish that report on her behalf. Read more