With the emergency response to the COVID-19 pandemic disrupting many patients’ access to GP services, we investigated what patients felt about their GP’s premises, and whether they would be confident to return to them. 

In fact we found ongoing high levels of confidence about visiting GP premises, and a strong expectation among patients that they would feel welcome, confident and safe on future visits. 

The survey responses also shed further light on patients’ access to GP services during the pandemic, with many being offered phone consultations, and relatively few getting online video calls. For a substantial minority of patients, online contact was not sufficient to resolve their issue, and they needed to make an in-person visit. 

This survey was sponsored by a non-restricted grant by Assura, a company who design, build and maintain healthcare buildings. 

Read the full report here.

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