Weekdays 09:30 - 17:00
The British Social Attitudes survey showed public satisfaction with the NHS is at an all-time low. We’re calling on the next Government to treat patients as true partners in their health as a key way to improve patients’ experiences of healthcare. Read more
Good health is not a matter of luck. Many factors affect our well-being – our education, housing, environment, transport, and our jobs. That’s why in our manifesto, we want the next Government to put health at the heart of its policies. Read more
Calls and emails to our helpline help us understand the day-to-day challenges patients and carers face. In this article to celebrate Helpline Awareness Day we review some of our calls and how it influences our work. Read more
The Government has confirmed Martha's Rule will be introduced in 100 NHS sites across England beginning in April 2024. Read more
Celebrating the second anniversary of the Shared commitment to Public Involvement in Health and Social care Research, we reflect on plans to improve patient partnership in research. Read more
The Care Quality Commission (CQC) ensures standards of all health and social care services. That includes waiting lists and how those waiting are supported. Read more
The annual GP Patient Survey is live and wants to hear from patients in England. In this article, Dr Rachel Williams, Research Director, at Ipsos explains why it’s important to take part when you’re invited. Read more
In the last of our blogs on the development of an outpatient strategy, we reflect on what we learned about patient choice, personalised care and treating the whole person. Read more
In our second blog about the work we’re doing on outpatients with NHS England and the Royal College of Physicians, we look at staff education, health inequalities, integrating care, and staffing. Read more
We’ve been working with NHS England and the Royal College of Physicians on a new strategy for outpatient services. In the first of three blogs, we reflect on what we've heard from patients about their experiences of outpatients. Read more
The use of patient data has already changed the NHS and it will continue to do so. The possibilities to improve patient care are huge. However, the NHS uses data from different IT systems that don’t talk to each other causing frustration for staff and delays for patients. Improving connections between IT systems so that NHS staff can plan and deliver services and treatment more effectively has the potential to help patients experience better care. This will help us all. Read more
We've collaborated with patients and stakeholders to define key principles for patient partnership. In this article, Head of Patient Partnership, Sarah Tilsed, argues the concept isn't new, but needs support to become consistently applied. Read more