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Despite the acceptance of shared decision making and the NHS Long Term Plan’s commitment to make personalised care business as usual, our latest report finds that shared decision making is not business as usual in the NHS. Read more
Most respondents to our survey had experienced delayed or cancelled appointments. Read more
We found that it was more common during the pandemic for patients to try to access care but struggle than to stay away voluntarily, although both happened. Read more
Our survey showed a modest increase in use of NHS 111 during the pandemic, and a mix of patient experiences - more positive than negative, but still with some cause for concern. Read more
Patients told us about the difficulties they encountered accessing care during the pandemic, with GP services a particular problem. Read more
Patient feedback about the vaccination programme has been very positive, with most respondents to our survey finding appointments easy to arrange and reassuring to experience. Read more
We found that many people chose to shield themselves without having been told to do so, and not in line with official NHS advice. Read more
An overview of the findings of our report Pandemic Patient Experience II. Read more
Our Chief Executive Rachel Power reflects on the tragic losses and wider consequences for patients of the first year of the COVID-19 pandemic. Read more
Budget 2021 completely failed to provide essential investment in health and care, to recover from the COVID-19 pandemic. Read more
Our Chief Executive Rachel Power discusses our new strategy for 2021-5, True Patient Partnership. Read more
Rachel Power reflects on the Prime Minister's announcement of further restrictions to control coronavirus. Read more