Patient Safety Commissioner – the first 100 days

Dr Henrietta Hughes, England’s Patient Safety Commissioner, has released a report of her first 100 days in the role.

The report outlines how Dr Hughes has heard from patients, families, healthcare professionals and senior leaders on what needs to change to improve the safety of medicines and medical devices. In it, she calls for a cultural change throughout the health system and sets out her plans for the future.

The Patients Association is hosting the report while the Office of the Patient Safety Commissioner develops its own website.

Read the Commissioner's 100-day report.

Latest

Prioritising patient experience: Other than experiences of waiting, we measure but we don’t act

Patients Association Trustee Alf Collins and Richard Sloggett, Freelance Health Consultant and Programme Director at Future Health Research, make a simple plea: that all aspects of patient experience – not just their experience of accessing services – is taken seriously.
Supporting patient engagement and revitalising Patient Participation Groups

We have completed an exciting initiative in partnership with the Hertfordshire and West Essex Integrated Care Board (ICB) to support patient engagement and revitalise Patient Participation Groups post pandemic.
New project focuses on improving health equity

Bristol Myers Squibb awards the Patients Association grant to research how to improve access to healthcare for patients affected by health inequalities.
The Untold Patient Stories: Shedding the light on the realities of life with a long-term condition

The Patients Association is running a webinar following the publication of Future Health’s recent report: The Forgotten Majority. This important campaign aims to raise awareness among policy representatives from Government and other political parties, as well as other key stakeholders, about the real life every day challenges faced by people with long-term health conditions and advocate for meaningful policy change as we approach the General Election.

Patients value NHS App but not all users able to access information they want, finds latest Digital Coalition report

The Digital Coalition's latest report explores people's use and satisfaction with the NHS App.
How can patient experience of diagnostic services be improved?

Patient choice and experience of diagnostic services varies across England and is worse for patients experiencing health inequalities. Time for joined up and integrated working, and a patient partnership approach to improve patient experience for all.
Supporting the NHS to provide meal and snack time resources

Patients, service users, and family carers worked with us to provide recommendations for how NHS England can improve resources on promoting good mealtime practices in hospitals.
Importance of professionals’ English language proficiency on patient experience and safety

Health and care professionals’ ability to communicate in English is important for patients’ experience of care and to work in partnership with those caring for them. Read more about our work with the Health and Care Professions Council.
Patient Experience of Diagnostics report

Data highlights from the Patient Experience of Diagnostics report
Patients place huge importance on diagnostic services but face barriers to access – new report

Our latest report shares the experiences and views of 1,000 patients on NHS diagnostic services.
Ensuring patient and family concerns are central to the recognition and management of acute illness and deterioration

This webinar explored work into making sure the worries and concerns of patients, their family and friends about a patient in hospital are taken into account by doctors, nurses and other health professionals.
Patient engagement in medical technology policy making

The Patients Association and Coloplast UK partnered on a patient and carer engagement project in policy making of medical technologies for intimate healthcare. The project’s report makes five recommendations.
“I love the NHS, but…” Preventing needless harms caused by poor communication

We worked with Engage Britain and the PMA on a project that engaged nearly 2,000 members of the public, patients and staff to learn about their experiences of the NHS. The work found that poor NHS communication is one of the public’s biggest issues with the NHS. Read the report and its recommendations.
We must act to prevent unfair care

State of Care, the annual review of health and social care in England, describes services in decline and inequality on the rise. The decline must be halted.

Accessibility

Read our policy on accessibility for our site Read more