Our campaign is based on the four most frequent concerns that we receive from patients: not being helped to go the toilet; not given sufficient pain relief; not given sufficient nutritional intake; and inadequate communication (e.g. call bells being ignored). Our hallmark campaign recognises that everyone who goes into hospital or a care home is entitled to these fundamental aspects of care.
Do you know the difference between Accident and Emergency and Urgent Care? Ever sat in a waiting room, staring curiously at the sign and wondered what it means? Not quite sure why you might go to a walk-in-centre as opposed to making an appointment with your GP? When do you call 111 as opposed to 999 and can when can you speak to your pharmacist as opposed to waiting in a queue to speak to the nurse? All of these questions are questions our helpline try to help people understand, but many of us still remain in the dark to these questions. That’s why The Patients Association are calling for better health and social care education and awareness raising, so that we can all be better champions of our own health.
The NHS constitution and your rights.
The NHS Constitution establishes the principles and values of the NHS in England was first published in 2009. The Constitution also sets out the rights and responsibilities of patients, the public and staff within the NHS. The Patients Association believes that the NHS Constitution must remain a key resource in enabling patients to exercise their rights to access professional standards of care, access certain services commissioned by NHS bodies within maximum waiting times and be treated with dignity and respect among others.
Our Primary Care Review published in 2013, discovered that almost two-thirds of people are waiting longer than 48 hours to book a GP appointment (60.5%) and the majority (83.8%) were waiting more than 24 hours on average before being able to secure an appointment. In addition to this, over half of respondents stated that they felt that booking a GP appointment was either “very difficult” or “could have been easier”.
Patient interactions with GPs and primary care account for 90% of patient interactions with the NHS. We reviewed how accessible and understandable accessing primary care in the community was for patients and their families.
NHS organisations have been told to develop ‘place-based plans’ to meet the future needs of their local population. These have been called Sustainability and Transformation Plans, or STPs. STPs were presented in the NHS shared planning guidance 16/17 – 20/21 and they are meant to accelerate the implementation of the Five Year Forward View. We believe there has not be sufficient information provided to patients about what STPs are, nor adequate consultation and engagement with the public on these plans, and that is unacceptable. Join our campaign and have your say over the future of health and social care in England.
The Patients Association has released an independent report that identifies in-patient food, drink and meal service preferences while in hospital. The report entitled ‘Putting Patients First’ provides a patient-centred insight into the experience of patient meals, which is supported by a series of recommendations for food service providers and hospitals to help ensure patients are getting what they want and need.
The Patients Association has released a report on the Parliamentary Health Service Ombudsman (PHSO). The report reveals that a significant number of patients and family members who submit complaints to the PHSO feel that they receive a poor quality service.
The Patients Association’s national Helpline received nearly 300 calls between May and October 2016 from people who had concerns about the way their cases were being dealt with by the PHSO. An investigation into the nature of the calls has revealed the findings contained in this follow-up report.
This Charter identifies key pledges that both patients and health care professionals will abide by whilst in a care settings, focussing on patients who experience swallowing difficulties. It can be downloaded and used in care homes or any venue where care is delivered.
Through the group’s national helpline, which captures people’s experiences of the health service, The Patients Association has become aware of the importance of patient involvement in the use of biologic and biosimilar medicines in their treatment.
The rise in the incidence of healthcare-associated infections (HCAI) and the increasing prevalence of antimicrobial resistance (AMR) in the UK is a clear cause for concern. We urge the Government, healthcare providers, academics and industry to work together to combat the growing economic and human costs of inadequate infection control.
It is estimated that there are more than three million people in the UK who are malnourished or at risk of malnourishment. The Patients Association has carried out a review of policy, practice and patient views in relation to nutrition, malnutrition and the hospital discharge process and established a set of recommendations to help reduce the incidence of malnutrition. This Patients Association’s paper identifies a gap between policy and practice and the need to raise awareness of the issues with both professionals, patients and relatives.
August 3, 2016
The Patients Association has produced a joint report with the Royal Colleges of Radiologists. The report looked into the patient experience of undergoing scans and X-rays and how and when the results were given to them.
May 12, 2016
The Patients Association’s report assesses whether Clinical Commissioning Groups are fulfilling their stewardship responsibilities in the battle against antimicrobial resistance. Patients Association – Antimicrobial Resistance a Patient Safety Issue
January 13, 2016
A new report from the Patients Association called ‘Survey of medicines related care of residents with dysphagia in care homes’ has found as many as 50% of residents are affected by swallowing difficulties (dysphagia), which can make tablets difficult or even impossible to swallow.
July 25, 2015
This report demonstrates a wide variation in waiting times across England, with the post-code distribution as stark as ever. Overall, we are seeing increasingly long waiting times for these procedures.
June 29, 2015
This report was commissioned by Alere International, with research and project management support from Munro & Forster, a communications consultancy. A multidisciplinary panel of leading researchers and healthcare experts met to reach a consensus about the most effective and efficient means to implement CRP POCT in the NHS.
June 3, 2015
The NHS aims to put patients at the centre of everything that it does. Indeed,the NHS Constitution provides rights to patients to be able to access appropriate services when required. As patients have no control over when they are sick, they require prompt and easy access to a range of essential healthcare services whenever they…
March 15, 2015
Follow-up report to the November 2014 Patients Association report on the Parliamentary and Health Service Ombudsman, “The ‘Peoples’ Ombudsman – How it Failed us” PHSO – Labyrinth of Bureaucracy Follow Up to the Patient Association PHSO report
February 15, 2015
Patients Association Themes Report: Why our NHS should listen and be human: This is what the public are telling us To view the full report, follow the link: Themes Report February 2015 The Patients Association has today published a major new report highlighting that far too many patients are still experiencing unacceptable standards of care within the health …
February 5, 2015
The Patients Association launch manifesto Listening to news stories about the NHS over the last two decades, you would be forgiven for thinking it is in perpetual crisis. However, given with the scale of the challenges facing the NHS, it is hard not to believe it could be at ‘breaking point’. The recent ‘Five Year Forward View’ …
January 12, 2015
The Patients Association, in their report on the Parliamentary and Health Service Ombudsman, calls on the organisation to establish a truly independent, transparent and people’s Ombudsman. To view the report in its entirety, please click here. From the Patients Association press release on the report: The PHSO is failing families, leaving them distressed and totally worn …
January 9, 2015
One year on from the Clwyd-Hart report, the NHS complaints system still is not fit for purpose, despite numerous calls for reform, says new report from the Patients Association. Click here to read the full report on the cumbersome complaints system. A Plea from Patients and the Public – Person Friendly Charter The Patients Association launches a …
December 19, 2014
The Patients Association has today released its latest report on patient and public awareness of the NHS Constitution. NHS Constitution Report – Final The NHS Constitution is a single document covering the principles and values of the NHS, as well the rights and responsibilities of patients and staff within the NHS. The most important patient rights relevant …
November 20, 2014
In early 2014, the Patients Association began a comprehensive project looking at child malnutrition in the UK. To view our final report on the topic, please click here: Child Malnutrition in the UK
November 12, 2014
The Patients Association is calling on the Parliamentary and Health Service Ombudsman to establish a truly independent, transparent and people’s Ombudsman.
November 11, 2014
Based on written and oral evidence collected over two phases in 2014, organised by the Patients Association and chaired by the All Party Parliamentary Group for Patient and Public Involvement in Health and Social Care.
October 12, 2014
One year on from the Clwyd-Hart report, the NHS complaints system still is not fit for purpose, despite numerous calls for reform, says new report from the Patients Association.
July 4, 2014
The Patients Association has released its fourth annual report on hospital waiting times for surgical procedures in England, revealing inconsistent reporting by hospital trusts, unacceptable waiting times and poor patient experiences. The report highlights poor performance in the NHS and negative patient experiences and, once again, shows significant variations in waiting times across England, suggesting a …
October 13, 2013
This project, piloting the GP Checklist, has developed from two previous reports published by the Patients Association. In 2010 , Information? What Information? highlighted the lack of information that patients feel is available for them.
October 7, 2013
This is the Patients Association’s third annual review into elective surgical procedures in the UK. The report shows a mixed picture, with the trend of declining numbers of operations and longer waiting times being reversed for some procedures, but increasing in others.
January 3, 2013
Government reforms seek to build a new system upon the foundations of co-production, shared decision making and the ethos of “no decision about me without me”. However, if these concepts are to become more than just words, they will need to be supported by a knowledgeable and empowered patient able to understand and properly access …
November 27, 2012
Foreword Katherine Murphy, Chief Executive of the Patients Association At the Patients Association we hear many uplifting accounts of excellent NHS and Social Care. Our much missed late President, Claire Rayner, received some truly exemplary care when she was looked after with genuine compassion and consideration. Unfortunately, however, all too often we hear distressing accounts on a …
October 19, 2012
A new report published today by The Patients Association is calling for a renewed focus on infection prevention and control services (IPS) across the NHS. The survey of NHS staff found that almost all felt improvements in safety and outcomes had been delivered in recent years as a result of the high profile rise in …
October 9, 2012
Involving patients in the design and evaluation of the operation of Clinical Commissioning Groups is essential in ensuring that they are fit for purpose and properly reflect the needs of the communities they serve. Bringing together expertise from over 20 Clinical Commissioning Groups from across the country, the Patients Association published a Blueprint for patient and …
September 17, 2012
Foreword Katherine Murphy, Chief Executive of the Patients Association When the media, charities and decision makers talk about the areas in which the NHS fails patients their focus is typically on the areas of acute or adult social care. Yet nine out of every ten contacts that a patient has with the NHS will be through the primary …
August 11, 2011
This piece of research showed a dramatic increase in waiting times for surgical procedures and a decline in the number of operations being carried out. The figures cast serious doubt on claims by NHS decision makers that waiting times are falling, and has lead to the organisation calling for more transparency about waiting times in individual …
May 18, 2011
The Government used pause in the passage of the Health and Social Care Bill to take stock of opinion on its plans for reform of the NHS. The Patients Association took the opportunity during this break to collect the public’s view on the upcoming reforms. Through a survey and focus groups across the country we …
April 8, 2011
Despite over 3 million people being either malnourished or at risk of malnutrition in the UK, a report published today by the Patients Association uncovers shocking statistics when it comes to patient understanding of the issue. The report entitled ‘Malnutrition in the community and hospital setting’, based on a YouGov survey, is the largest of its …
March 19, 2011
The Patients Association have today published a report on “Postnatal Depression Services”. Postnatal depression (PND) effects 10 to 15% of new mothers and in rare but extreme cases can result in maternal suicide. The full report is available to download at the bottom of the page. In this report, the Patients Association found that the …
March 15, 2011
The Patients Association’s first report of patient experiences in Wales, The Lottery of Dignified Care, commissioned by the Dignity in Care Co-ordinating Group of the Welsh Assembly Government was highlighted on Tuesday 15th February in Week In Week Out on BBC Wales. This was the third publication of patient experiences and looked particularly at the …
September 14, 2010
In September 2010 the Patients Association organised a series of meetings around the subject of continence care in conjunction with the Royal College of Physicians and Convatec. This report is on the meeting that launched of an audit conducted on continence care throughout the UK and is the largest survey of its kind ever undertaken …
September 9, 2010
The Patients Association calls for the introduction of mandatory monitoring and reporting of pressure ulcers (commonly known as bed sores) after finding there is little comparable information about NHS performance and specialist services in this area. Treatment of pressure ulcers is estimated to cost NHS £1.4–£2.1 billion annually, representing 4% of total NHS expenditure, and approximately …
August 11, 2010
“Public Attitudes to Pain” is the largest survey of its kind on public attitudes to pain and chronic pain ever performed in the UK. Chronic pain is continuous, long-term pain of more than 12 weeks or after the time that healing would have been thought to have occurred in pain after trauma or surgery.
June 1, 2010
Research conducted by the Patients Association has discovered a worrying drop in the number of elective surgical procedures conducted in 2010, coupled with an increase in waiting times for many patients. Following calls to our Helpline from patients and healthcare professionals who are concerned about access to elective surgery and increases in waiting times, the Patients …
January 1, 2009
A hospital appointment should be as stress-free as possible. We may already be worried about what may be wrong with us, but we should not have to add to our stress levels by wondering if we can park, what the charges will be, if a conversation with medical staff can be carried out in a …
September 21, 2008 A survey of members and their experience of the NHS Complaints system When you are ill, the last thing you want to have to do is make a complaint. What you want is safe, good care and to get back to normal as quickly as possible. The latest PA survey reveals an NHS complaints system that is …
June 3, 2008
The report is based on the Patients Association’s recent survey of PCTs and reveals: Widespread confusion for patients about access to dental services in their locality An unacceptably variable service depending on the PCT commissioning the services – another glaring example of the NHS postcode lottery Patients are at risk of inadequate care because UDAs – units of …
March 15, 2007
The first ever piece of research with nursing home residents in chronic pain in the UK reveals the shocking extent of how our cared-for frail and elderly people are left in pain unnecessarily. The vast majority of the 77 interviewees (85%) said a doctor or nurse had never talked to them about how the often constant …
September 20, 2006
First time research reveals appalling new data on the carer’s perspective of looking after older people in pain. Commissioned by The Patients Association, 3,000 carers of those aged 65+ living with chronic pain were surveyed across Great Britain.
August 11, 2005
Launched at its October 2008 summit Safety first- Top of Your Boards Agenda, the 100 Day Challenge asked all NHS Boards to put patient safety as the first agenda item at Board meetings. An electronic survey of NHS Boards was sent out after the 100 day deadline to measure the response to the challenge and …
February 12, 2005
A survey conducted by The Patients Association in 2005 revealed that members of the public want to know far more about the quality of the healthcare providers, the treatments they are offered and the healthcare options that are available to them.