Weekdays 09:30 - 17:00
We have a range of information booklets which contain useful information and pointers if you have a quick question about your health and social care.
Most people are happy with the health and social care they receive. But sometimes things go wrong. If that happens, you need to know how to complain. This guide sets out your rights and offers advice on how to make a complaint. Read more
This page explains how to get copies of your medical records in England and Wales. Read more
If you have you been asked to switch to a new biosimilar medicine, we have created some helpful information for you. Read more
Self-management aims to empower people with long-term conditions to take control of their treatment. It is a set of approaches which help you manage your own health. Find out more in our simple guide to self-management. Read more
About 15 million people in England have a long-term condition. A long-term condition is an illness that cannot be cured. It can usually be controlled with medicines or other treatments. Read more
This page focuses on advance decisions (previously living wills) which allow you to say which treatments you do and do not wish to receive. Read more
You have the right to be involved in making choices about your medical treatment, the medicines you take and any operations you have. Read more
If the medical treatment you or a family member received caused either injury or harm, and was the result of negligence, you may wish to take leagal action. Read more
Find out about your human rights, and how they apply in health and social care. Read more
Your medical next of kin is someone you nominate to receive information about your medical care. Read more
This page is to help you make the most of your GP appointment. It includes tips on how to prepare, what to ask and how to remember the information given to you. Read more
Our nutrition checklist helps to identify those living in the community at risk of undernutrition Read more
The internet can be a great place to find out more about your health condition and get support. However, it is crucial to make sure you are looking at information you can trust. This advice will help you to make sure you're accessing accurate and reliable information. Read more
Social care is usually provided by your local council. This guide helps you to navigate this system. Read more
This page is designed to give you more information about finding a dentist and using their services. It includes tips on how to prepare for an appointment, the charges you can expect and how to make a complaint. Read more
Private healthcare is run separately to the NHS. It is provided by the independent sector and private patient units within NHS premises. This guide is designed to provide you with information about what to consider and what to do if things go wrong. Read more
These are the common symptoms to look out for if you think you might have sepsis. Read more
Most people will take medicines at some point in their lives. They can be used to stop you getting ill, control a condition or cure an illness. This leaflet is designed to help you understand your medicines and how to manage them. Read more