Advice and guidance


Advice and guidance

Booklets and guides

We have a range of information booklets which contain useful information and pointers if you have a quick question about your health and social care.

Next of kin

This booklet covers:

  • What does Next of Kin mean, who could be a Next of Kin
  • What is the role of Next of Kin in relation to healthcare
  • What is the legal status of Next of Kin.

Next of Kin

Advance Decision

This booklet covers:

  • What is an Advance Decision
  • How does an Advance Decision work in relation to my healthcare
  • How do I make an Advance Decision
  • Is an Advance Decision legally binding
  • What is a Lasting Power of Power of Attorney.

Advance Decision

Adult Social Care

This booklet covers:

  • What is adult social care
  • Costs
  • Care options

Adult Social Care

You and your dentist

This booklet covers:

  • The dentist/patient relationship
  • Finding a dentist
  • The treatment
  • Referrals
  • Charges
  • If things go wrong.

You and your dentist

Access to your medical records

This booklet covers:

  • How to view your GP and hospital records
  • How to get copies of your medical records
  • What your records should contain
  • How long it should take
  • What you can do if there is a mistake in your records
  • How much it costs.

Access to your medical records

How to get the most out of your GP appointment

This booklet covers:

  • How best to prepare for your GP appointment
  • How to make a note of your symptoms
  • What information is key to assist your doctor in helping you and what kind of questions you should ask.

How to get the most our of your GP appointment

How to make a complaint

This booklet covers:

  • Making a complaint to a GP, Dentist, Hospital or other Healthcare Professionals
  • The complaints process
  • What you can expect and who can assist you
  • Time limits for making your complaint.

How to make a complaint

‘How to make a complaint to a hospital’ letter template

‘How to make a complaint to a GP surgery’ letter template

 

If you are going into hospital, you might also be interested in also downloading this booklet: Going into Hospital

Not quite answered your question?  Visit our helpline page for more information.

You can also get in touch with one of our team via phone on 020 8423 8999

Or you can email us on helpline@patients-association.com