Patient experience

2023 - Consultation response - Submission to call for evidence for the Major Conditions Strategy
We submitted evidence on how best to prevent, diagnose treat and manage six major groups of conditions based on what we heard in our survey.

2021 - Consultation response - Non-emergency patient transport
Our response to proposals arising from the review of non-emergency patient transport

2021 - Consultation response - Submission to call for evidence for a Women's Health Strategy
We submitted evidence for the planned Women's Health Strategy, outlining what women told us about their experiences of health and care.

2021 - Consultation response - Clinical standards for urgent and emergency care
In our response to proposals to change the NHS's approach to waiting times in A&E, we outline patients' views, which are overall supportive of the new measures.

2020 - Report - Being A Patient
The first report from our programme of work on patient experience.

2020 - Report - Being A Patient - Appendix
Details of the methodology and full survey results from our report 'Being A Patient'.

Latest

Developing GP practice patient groups

We've been working with patient participation groups in Hertfordshire and West Essex for more than a year now. In this workshop, the team review progress to date.
Patients Association statement on planned strike action by junior doctors

Festive season strikes will strike fear into patients waiting for care. We urge both parties to return to talks.
Understanding changes in primary care: your wider general practice team

In this webinar, we’ll look at some of the new professionals patients may see in general practice, such as social prescriber, paramedic and mental health practitioner.
Changes in primary care, understanding the role of the reception team

We had a great panel join us to talk about the plan to recover access to primary care and talk about the new reception team.

Changes in primary care, understanding the role of the reception team

We had a great panel join us to talk about the plan to recover access to primary care and talk about the new reception team.
Share your views and experiences of diagnostic testing in our latest survey

Diagnostics are tests or procedures that are used to help healthcare professionals determine a patient’s condition and the type of treatment and care they need. We’d like to know more about patients’ understanding and experience of when, where and how these tests are used across the NHS. Take part in our latest survey.
Patients can't wait - our letter to the Prime Minister

Our letter to the Prime Minister Rishi Sunak asks him to intervene to ensure the NHS has the resources it needs to deal with winter pressures and that patients get the treatment they need.
How Patient Participation Groups can support interventions to tackle healthcare inequalities

As part of our project with Hertfordshire and West Essex ICB, patient groups explored how they can support local efforts to tackle health inequalities.
Why I wanted to define what patient partnership is

Member Samina Begum partnered with us to develop the six principles of patient partnership. She writes why she wanted to be part of this important work.
Exercising patient choice

Member Verite Reily Collins has exercised her right to choose where she receives her NHS care, not just once, but three times. She describes how to do it.
Whose needs are going unmet and what should be done about it?

Earlier this year, we spoke to patients living in left behind neighbourhoods about their health needs. Here's what we heard.
Patients Association statement on planned industrial action

Our statement on the planned strikes by junior doctors and consultants, and our fears for patient safety and well-being.
What to take for a visit to hospital

Member Helen Patterson offers tips on being prepared for a stay in hospital. Her advice - pack biscuits, a drink and don't forget the phone charger.
The importance of visiting

Liz Pryor, MBE, CEO of The Anne Robson Trust says we should all respond to the Government consultation on hospital visiting. She shares her personal story of being denied visiting rights in this blog.