Patient experience

2021 - Consultation response - Submission to call for evidence for a Women's Health Strategy
We submitted evidence for the planned Women's Health Strategy, outlining what women told us about their experiences of health and care.

2021 - Consultation response - Clinical standards for urgent and emergency care
In our response to proposals to change the NHS's approach to waiting times in A&E, we outline patients' views, which are overall supportive of the new measures.

2020 - Report - Being A Patient
The first report from our programme of work on patient experience.

2020 - Report - Being A Patient - Appendix
Details of the methodology and full survey results from our report 'Being A Patient'.

2019 - Report - Patients' views on possible changes to waiting times targets
We conducted a short survey to gauge support among patients for possible approaches to changing clinical standards (targets) around waiting times for different types of treatment.

Latest

Patients Association’s comment on Care Quality Commission's State of Care 2021 report

The Care Quality Commission's annual State of Care report cataglogues a very difficult year for health and social care services. Here's our reaction to its findings.
Being a parent-carer for an adult child

Mo Hafeez, from Lancashire, is full-time parent carer for his adult son, Nav. In this guest post, he reflects on managing Nav’s nutritional health.
Good nutrition is fundamental to good health

For us, food is more than fuel for the body, it is a critical component of a patient’s care and recovery. That's why our new disease-related malnutrition resources are so needed.
The emotional rollercoaster of being a carer

Caring for someone with disease-related malnutrition can be challenging, says Ruby Bhatti who lives in West Yorkshire. In this guest post she talks about the emotional rollercoaster, for both patient and carer.

World Patient Safety Day

The theme of this year's World Patient Safety Day is maternal and newborns safety. The UK is a safe place to give birth, but there are variations in quality and safety across the country for mums to be.
Social care changes: how will the new charging system work?

What is the 'cap' and the 'floor' in the new plans for charging for social care? We give an explanation.
Making shared decision making everyday practice

In a major new report, we explore shared decision making. We look at what it is, what it's benefits are, and what's holding back its wider adoption.
Pandemic Patient Experience II: Delays and cancellations

Most respondents to our survey had experienced delayed or cancelled appointments.
Pandemic Patient Experience II: Staying away from care?

We found that it was more common during the pandemic for patients to try to access care but struggle than to stay away voluntarily, although both happened.
Pandemic Patient Experience II: NHS 111

Our survey showed a modest increase in use of NHS 111 during the pandemic, and a mix of patient experiences - more positive than negative, but still with some cause for concern.
Pandemic Patient Experience II: Access to services

Patients told us about the difficulties they encountered accessing care during the pandemic, with GP services a particular problem.
Pandemic Patient Experience II: Vaccinations

Patient feedback about the vaccination programme has been very positive, with most respondents to our survey finding appointments easy to arrange and reassuring to experience.
Pandemic Patient Experience II: Shielding

We found that many people chose to shield themselves without having been told to do so, and not in line with official NHS advice.
Pandemic Patient Experience II: what patients told us

An overview of the findings of our report Pandemic Patient Experience II.