Patient experience

2021 - Consultation response - Submission to call for evidence for a Women's Health Strategy
We submitted evidence for the planned Women's Health Strategy, outlining what women told us about their experiences of health and care.

2021 - Consultation response - Clinical standards for urgent and emergency care
In our response to proposals to change the NHS's approach to waiting times in A&E, we outline patients' views, which are overall supportive of the new measures.

2020 - Report - Being A Patient
The first report from our programme of work on patient experience.

2020 - Report - Being A Patient - Appendix
Details of the methodology and full survey results from our report 'Being A Patient'.

2019 - Report - Patients' views on possible changes to waiting times targets
We conducted a short survey to gauge support among patients for possible approaches to changing clinical standards (targets) around waiting times for different types of treatment.

Latest

Recruitment starts for pioneering lived experience advisory panel

Patients Association launches its first lived experience advisory panel to help its patient partnership work
Making shared decision making everyday practice

In a major new report, we explore shared decision making. We look at what it is, what it's benefits are, and what's holding back its wider adoption.
Patients Association urges cautious approach to lifting of COVID-19 restrictions

The possibility of lifting all COVID-19 restrictions on 19 July is of profound concern to us. Read why.
Our 2020 annual review

Read our 2020 annual review to find out how the pandemic changed our working habits but didn't stop our work.

Making shared decision making everyday practice

In a major new report, we explore shared decision making. We look at what it is, what it's benefits are, and what's holding back its wider adoption.
Pandemic Patient Experience II: Delays and cancellations

Most respondents to our survey had experienced delayed or cancelled appointments.
Pandemic Patient Experience II: Staying away from care?

We found that it was more common during the pandemic for patients to try to access care but struggle than to stay away voluntarily, although both happened.
Pandemic Patient Experience II: NHS 111

Our survey showed a modest increase in use of NHS 111 during the pandemic, and a mix of patient experiences - more positive than negative, but still with some cause for concern.
Pandemic Patient Experience II: Access to services

Patients told us about the difficulties they encountered accessing care during the pandemic, with GP services a particular problem.
Pandemic Patient Experience II: Vaccinations

Patient feedback about the vaccination programme has been very positive, with most respondents to our survey finding appointments easy to arrange and reassuring to experience.
Pandemic Patient Experience II: Shielding

We found that many people chose to shield themselves without having been told to do so, and not in line with official NHS advice.
Pandemic Patient Experience II: what patients told us

An overview of the findings of our report Pandemic Patient Experience II.
Pandemic Patient Experience II

Our second survey of patients' experiences during the COVID-19 pandemic.
COVID-19

Our formal policy documents on the novel coronavirus and COVID-19 pandemic.