Patient experience

2023 - Consultation response - Submission to call for evidence for the Major Conditions Strategy
We submitted evidence on how best to prevent, diagnose treat and manage six major groups of conditions based on what we heard in our survey.

2021 - Consultation response - Non-emergency patient transport
Our response to proposals arising from the review of non-emergency patient transport

2021 - Consultation response - Submission to call for evidence for a Women's Health Strategy
We submitted evidence for the planned Women's Health Strategy, outlining what women told us about their experiences of health and care.

2021 - Consultation response - Clinical standards for urgent and emergency care
In our response to proposals to change the NHS's approach to waiting times in A&E, we outline patients' views, which are overall supportive of the new measures.

2020 - Report - Being A Patient
The first report from our programme of work on patient experience.

2020 - Report - Being A Patient - Appendix
Details of the methodology and full survey results from our report 'Being A Patient'.

Latest

Supporting patient engagement and revitalising Patient Participation Groups

We have completed an exciting initiative in partnership with the Hertfordshire and West Essex Integrated Care Board (ICB) to support patient engagement and revitalise Patient Participation Groups post pandemic.
New project focuses on improving health equity

Bristol Myers Squibb awards the Patients Association grant to research how to improve access to healthcare for patients affected by health inequalities.
The Untold Patient Stories: Shedding the light on the realities of life with a long-term condition

The Patients Association is running a webinar to support Future Health’s campaign, The Forgotten Majority. This important campaign aims to raise awareness among policy representatives from Government and other political parties, as well as other key stakeholders, about the real life every day challenges faced by people with long-term health conditions and advocate for meaningful policy change as we approach the General Election.
Prioritising patient partnership: A call to action for the next Government

The British Social Attitudes survey showed public satisfaction with the NHS is at an all-time low. We’re calling on the next Government to treat patients as true partners in their health as a key way to improve patients’ experiences of healthcare.

Prioritising patient experience: Other than experiences of waiting, we measure but we don’t act

Patients Association Trustee Alf Collins and Richard Sloggett, Freelance Health Consultant and Programme Director at Future Health Research, make a simple plea: that all aspects of patient experience – not just their experience of accessing services – is taken seriously.
New project focuses on improving health equity

Bristol Myers Squibb awards the Patients Association grant to research how to improve access to healthcare for patients affected by health inequalities.
Prioritising patient partnership: A call to action for the next Government

The British Social Attitudes survey showed public satisfaction with the NHS is at an all-time low. We’re calling on the next Government to treat patients as true partners in their health as a key way to improve patients’ experiences of healthcare.
Public and Patient Experience of the NHS App

Data highlights from the Public and Patient Experience of the NHS App report
Patients Association response to the British Social Attitudes survey

The results from this year’s measure of public attitudes are concerning but come as no surprise to us. Patients are in despair over the state of healthcare.
Patients value NHS App but not all users able to access information they want, finds latest Digital Coalition report

The Digital Coalition's latest report explores people's use and satisfaction with the NHS App.
Understanding changes in primary care: digital access

The fourth and last webinar in our series with NHS England exploring changes in primary care, this time looking at digital access to services.
How can patient experience of diagnostic services be improved?

Patient choice and experience of diagnostic services varies across England and is worse for patients experiencing health inequalities. Time for joined up and integrated working, and a patient partnership approach to improve patient experience for all.
Expanding access and improving experiences; the future of diagnostic testing for patients

The Patient Experience of Diagnostics report showed that patients view diagnostics as a fundamental part of the NHS and one that should be prioritised over the coming years. This webinar explored the report's findings and considered the report's recommendations on how to improve diagnostic services.
Importance of professionals’ English language proficiency on patient experience and safety

Health and care professionals’ ability to communicate in English is important for patients’ experience of care and to work in partnership with those caring for them. Read more about our work with the Health and Care Professions Council.

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