Getting through: fixing how NHS communicates with patients

About this event

This webinar will explore why many patients still feel unheard, confused, or excluded when communicating with the NHS. The discussion will examine whether NHS communication is truly designed with patients, or simply delivered to them, alongside the growing balance between digital efficiency and meaningful human interaction. Panellists will consider the importance of trust, transparency, and accessibility, and reflect on what good communication actually looks like from a patient perspective — including how services can better support understanding, choice, and partnership in care.

Speakers

• Chair: Julie Thallon, Chair of Trustees, the Patients Association
• Dorina Poenaru, patient
• Saliha Ahmed, Project Manager, Caafi Health
• Shahnaz Aziz, Head of Health Equalities and Involvement, Health Innovation East Midlands
• Katie Purbrick-Thompson, Policy Adviser, The King’s Fund

Our webinars are free to attend, so that everyone can access the information and support they need. If you’re able to do so, a voluntary donation helps support our work and ensures we can keep providing trusted information and support to patients who need it most.