About us

What we do

The Patients Association’s motto is ‘Listening to Patients, Speaking up for Change’. This motto is the basis on which we build all our campaigns. From the contacts we receive via our Helpline, we capture thousands of accounts each year from patients, carers, family members and friends about peoples experiences of the health and social care service. We use this knowledge to campaign for real improvements across the UK. In addition, our Helpline provides valuable signposting and information for patients and supports them as they navigate through the healthcare services.

How we help

We ensure that the opinions of patients are gathered on a wide variety of health and social care issues. This is achieved by carrying out surveys, focus groups, listening events and obtaining feedback from our Ambassador network. Concerns that we hear via these channels form the basis of our campaigns which are targeted at various stakeholders such as parliamentarians, the media, civil servants, other charities and professional bodies.

Booklets and guides

We also have a range of booklets and guides for patients. Especially popular titles include:

Research and reports

We also produce a number of Research Publications including:

  • Policy Manager September 5, 2016 Position: Policy Manager Reporting to: Chief Executive Officer Salary: Competitive Hours: Full time Contract Type: Permanent Location: Based in our London offices, with some travel Annual leave: 23 days Application Deadline: 1pm Monday 3rd October To apply: Please ... Read more
  • Policy and Campaigns Internship August 26, 2016 Duties will include: • Gathering data to help prepare background information for responding to consultation documents. • Gathering and analysing data from external sources in the sector to compile published reports on ... Read more
  • Helpline Manager August 25, 2016   Position: Helpline Manager Reporting to: Chief Executive Responsible For: Senior management of National Helpline and casework Salary: Competitive Hours: Full time (37hours) initially Location: Head Office in London Annual Leave: 23 days Application Deadline: 1pm 23rd September To ... Read more

Please browse the website for booklets, publications and more information.

The Patients Association’s charity number is 1006733.