About us

What we do

The Patients Association’s motto is ‘Listening to Patients, Speaking up for Change’. This motto is the basis on which we build all our campaigns. From the contacts we receive via our Helpline, we capture thousands of accounts each year from patients, carers, family members and friends about peoples experiences of the health and social care service. We use this knowledge to campaign for real improvements across the UK. In addition, our Helpline provides valuable signposting and information for patients and supports them as they navigate through the healthcare services.


How we help

We ensure that the opinions of patients are gathered on a wide variety of health and social care issues. This is achieved by carrying out surveys, focus groups, listening events and obtaining feedback from our Ambassador network. Concerns that we hear via these channels form the basis of our campaigns which are targeted at various stakeholders such as parliamentarians, the media, civil servants, other charities and professional bodies.


Booklets and guides

We also have a range of booklets and guides for patients. Especially popular titles include:


Research and reports

We also produce a number of Research Publications including:

  • Partners in Care November 27, 2012 Foreword Katherine Murphy, Chief Executive of the Patients Association At the Patients Association we hear many uplifting accounts of excellent NHS and Social Care. Our much missed late President, Claire Rayner, received ... Read more
  • Involving Patients in Commissioning: No decision about me, without me? October 9, 2012 Involving patients in the design and evaluation of the operation of Clinical Commissioning Groups is essential in ensuring that they are fit for purpose and properly reflect the needs of ... Read more
  • Primary Care September 17, 2012 Foreword Katherine Murphy, Chief Executive of the Patients Association When the media, charities and decision makers talk about the areas in which the NHS fails patients their focus is typically on the ... Read more

Please browse the website for booklets, publications and more information.

The Patients Association’s charity number is 1006733.