Care Campaign

This joint campaign by Nursing Standard and the Patients Association aims to tackle poor care and the causes of poor care.

It is based around the four most frequent complaints received by the Patients Association, communication, toileting, pain relief and nutrition and hydration. The campaign aims to channel this message to nurses, highlight the complex causes of poor care and identify how these causes can be addressed.

Care Campaign

Esther Rantzen joins the Patients Association

The Patients Association has announced that Esther Rantzen, CBE, who founded the child protection charity ChildLine and The Silver Line charity designed to combat loneliness, has joined the Patients Association as a Vice President.

The Patients Association has published a report of their findings on the programme.

Read the full report here

A letter to the Secretary of State for Health regarding the PHSO

Click here

Just weeks after our report raised the alarm about how the NHS ombudsman handles patients' complaints, more than 140 families have voiced concerns.

Patients Association Child Malnutrition Project

In February 2014 the Patients Association began a project looking at child malnutrition

You can read a report on our project here

The Patients Association is calling on the Public Administration Select Committee to address the failings of the Parliamentary and Health Service Ombudsman and establish a truly independent, transparent and peoples Ombudsman.

Read our press release here

Read our full report here

One year on from the Clwyd-Hart report, NHS complaints system still not fit for purpose,

despite numerous calls for reform

View our full report here

Download our new Complaints Charter here

The Patients Association asks for all Health & Social care providers to adopt our Complaints Charter.

Download it here

In association with NHS England, the Patients Association has developed a “Complaints Game” which organisations can use to help them
improve their knowledge and handling of complaints.

Please contact the Patients Association on 020 8423 9111 or for further information.

“Health Ombudsman is not fit for purpose”, says the Patients Association - We are calling on the Public Administration Select Committee to address the failings of the PHSO and hold them to account.

The Patients Association is currently working with the College of Emergency Medicine on a project to try and gain a better understanding of public awareness of emergency care. If you would like to take part in our survey, please click on this link

"The Patients Association is a healthcare charity which, for over 50 years, has advocated for better access to accurate and independent information for patients and the public; equal access to high quality health care for patients; and the right for patients to be involved in all aspects of decision making regarding their health care."

Robert Francis QC joins the Patients Association

Robert Francis QC will assume the post, which has been intentionally vacant since the death of former President Claire Rayner, immediately.
For more information please see

Helpline: 0845 608 4455   Email:

The Patients Association, PO Box 935, Harrow, Middlesex HA1 3YJ

T: 020 8423 9111   F: 020 8423 9119   E:

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  • 17.12.14
    Press Release - GPs and Physicians want care based on patients' needs, rather than buildings
    read more
  • 12.12.14
    Report - The Patients Association APPG report on the programme.
    read more
  • 12.12.14
    Press Release - The Patients Association has today published a report of their findings on the programme.
    read more
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