Care Campaign

This joint campaign by Nursing Standard and the Patients Association aims to tackle poor care and the causes of poor care.

It is based around the four most frequent complaints received by the Patients Association, communication, toileting, pain relief and nutrition and hydration. The campaign aims to channel this message to nurses, highlight the complex causes of poor care and identify how these causes can be addressed.

Care Campaign


The Patient’s Association is currently working with the College of Emergency Medicine on a project to try and gain a better understanding of public awareness of emergency care. If you would like to take part in our survey, please click on this link .

All information supplied will be held by the Patient Association and the College of Emergency Medicine and will remain secure and confidential.

Statement from Scott and Susanna Morrish regarding the PHSO report into the avoidable death of their 3 year old son from sepsis:

When Samuel died so suddenly and unexpectedly from sepsis three and a half years ago, we needed to try to understand what had led to his death. We thought that each of the NHS organisations involved in his care would automatically investigate their own roles, in order to try to find out if there was anything that they could have done differently. Sadly this was not what happened and, as outlined in the report, the local NHS investigations failed.  

When the Ombudsman took on Sam’s case we were assured that the PHSO was different and better, and that it would be able to get answers to obvious questions; ask new questions that we hadn’t thought of; and that within 12 months it would all be over.

Please click here to read the full statement from Mr and Mrs Morrish.

"The Patients Association is a healthcare charity which, for over 50 years, has advocated for better access to accurate and independent information for patients and the public; equal access to high quality health care for patients; and the right for patients to be involved in all aspects of decision making regarding their health care."

Robert Francis QC joins the Patients Association

Robert Francis QC will assume the post, which has been intentionally vacant since the death of former President Claire Rayner, immediately.
For more information please see

NHS Constitution Survey

Please take the time to fill out our survey on public awareness of the NHS constitution. It takes less than 10 minutes to fill out and can be accessed here.

Helpline: 0845 608 4455   Email:

The Patients Association, PO Box 935, Harrow, Middlesex HA1 3YJ

T: 020 8423 9111   F: 020 8423 9119   E:

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