Common Complaints

Top Ten Complaints

This section covers information on the ten complaints that we hear about most frequently on the Helpline. If you want further information on any of the topics listed here please do not hesitate to contact our Helpline on 0845 608 44 55, or email us at helpline@patients-association.com.

Because we use our database to monitor trends and problems in the healthcare system as they emerge, please do give us a call and let us know about the difficulties you have experienced, even if the information contained in this sections answers your question.


GP Diagnosis

Example: Christina has been complaining to her GP for a long time about her persistent tiredness and a rash on her skin. Although her GP made a diagnosis and prescribed her medication, the symptoms have persisted. Christina believes that the initial diagnosis...

Struck off GP list

Example: Alex complained to the Practice Manager of his GP practice because he felt that his GP had behaved in an aggressive manner towards him when he went for a recent appointment. A few weeks later he received a letter from the practice informing him...

Rude Clinicians

Example: Sarah went to her GP to complain about a long term health problem. She felt that her GP was rude and dismissive, and based his diagnosis on his own prejudice and not on the facts at hand. It is an unfortunate fact that not all medical professionals...

Waiting Times

Example: Boris was told by his GP that he needed a knee replacement. His knee was very painful and was seriously affecting his quality of life. However when he met his Consultant he was told that the waiting time for knee operations at his local hospital...

Adult Social Care

Example: Maureen’s family were becoming increasingly concerned that she was not being cared for properly at the home she was in. In particular they felt that she was being left to sit in a chair with no stimulation for considerable lengths of time, a...

Dentist Charges

Example: Zoe went to the dentist for a routine checkup. Whilst there, her dentist said that she had a very minor cavity which he could treat on the spot. Zoe agreed, but did not realise she would have to pay a fee for the work, which she could not afford....

Referral to a specialist

Example: Chris has had a skin problem for some time, and has had numerous appointments with his GP. His GP has admitted that he is unsure how to resolve the problem, but does not feel that it warrants a referral to a specialist Consultant. Chris believes...

Private Healthcare

Example: Sarah wanted to have her condition treated quickly, so she went to a private consultant. During the consultation the doctor asked her to undergo a number of diagnostic tests that she was unaware she had to pay for. Although she now agrees that...

Medical Records

Example: Gary recently obtained a copy of his medical records. He was shocked to discover that five years ago his former GP had stated that he was an alcoholic in his medical records. Gary has never been diagnosed as an alcoholic, and has in fact been...

Care in Hospital

Example: Edith went into Hospital because she was suffering from a chest condition. Her relatives told us that Edith was a dementia sufferer that required help with eating and toileting. However the nurses provided very little assistance, and as a result...