Please be aware that the Patients Association helpline will be closed from 5pm Friday 22nd December 2017 and will reopen again at 9.30am on January 2nd 2018. Thank you.
How our national helpline can help you:
The Patients Association helpline is a national helpline providing specialist information, advice and signposting to help people navigate the often complex world of health and social care. We are not medically trained and cannot give medical or legal advice.
Call our national helpline for free confidential advice, information and support. Our trained advisers are happy to answer your questions and the helpline is open Monday to Friday from 9.30am to 5pm. Calls outside these times will be answered as soon as possible if you leave a message with your telephone number.
Call our helpline on 020 8423 8999
Or you can email us on firstname.lastname@example.org
Contact us via form:
Alternatively you can full in our online submission form:
About the helpline:
You may want to know if you can get a second opinion about your condition, or how to change your GP or your dentist. It is possible you that you would like to make a complaint, find out what is written in your medical records or find out if we have encountered a specific problem before. If we can’t help you, the likelihood is that we will know someone who can.
How long before I get a reply?
If you ring the helpline and speak to an adviser we should be able to respond to your enquiry immediately. If you leave a voicemail or email us, we will aim to get back to you within 2 working days.