Projects


For more information and advice on any of the below, please contact our Head of Projects and Partnerships, Heather Eardley:

heather@patients-association.com
07872633189

Working with us

Working with us

We are keen to work with NHS and other health and social care organisations, and we offer an annual programme of organisational membership. This incorporates a range of benefits, such as setting up and delivering projects to help improve patient and carer experiences of health and social care. Together in the spirit of co-production and shared decision-making we achieve the aim of ‘nothing about us without us’.

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Complaints handling

Complaints handling and improvement

Our good practice standards and review process were recommended by Sir Robert Francis QC in his report and since then we have worked with many NHS trusts and developed other ways to help improve complaints handling. These can be provided individually or you can have a package built up from these different components.

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Working with the elderly

Working with the elderly

Working with the elderly

We have been involved in a number of projects focusing on the particular needs of older people and their carers. This builds on the key challenges identified in our CARE Campaign and continues to be informed by people contacting the helpline.

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Mental Health

Mental Health

Mental health

We have undertaken a range of work with NHS Mental Health and Partnership Trusts to improve complaints handling.

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Patient Involvement

Patient Involvement

Patient involvement

We are keen to ensure that the patients and family /carers are represented and heard at all stages of service development from design, delivery to monitoring of services and that all services have a patient group to refer to.

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Working with PPGs

Working with PPGs

Working with Patient Participation Groups (PPGs)

Patient Participation Groups aims to demonstrate and promote patient engagement as integral to high quality and sustainable general practice. It involves GPs working collaboratively with their patients to help meet the current challenges facing general practice.

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Health promotion

Health promotion

Health promotion

We're involved in various projects related to healthy living. As well as currently developing a nutrition checklist, we've also published a report on child under nutrition in the UK.

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