The Patients Association is keen to work with NHS organisations and offers an annual programme of organisational membership. This incorporates a range of benefits, including setting up and delivering projects to help improve patient and carer experiences of health and social care. We do this by working together in the spirit of co-production and shared decision-making to achieve the aim of ‘nothing about us without us’.
We have a dedicated and experienced team of Project Managers who are able to offer bespoke training for your organisation. We have delivered training and development programmes for a range of health and social care providers and university courses. Here are a selection of courses that we have recently delivered.
Our good practice standards and review process were recommended by Sir Robert Francis QC in his report and since then we have worked with many NHS trusts and developed other ways to help you to improve your complaints handling. These can be provided individually or you can have a package built up from these different components.