Example: Alex complained to the Practice Manager of his GP practice because he felt that his GP had behaved in an aggressive manner towards him when he went for a recent appointment. A few weeks later he received a letter from the practice informing him that he and his family had been removed from the practice.
Although it is against the guidance issued by the British Medical Association to do so, we often receive complaints from patients that have been removed from their GP’s list after making a complaint against them.
Because of the way the NHS, and GP contracts, are structured, GPs are able to remove a patient from their list if they feel the relationship has broken down and cannot be repaired.
However this should not happen in cases where the patient has made a reasonable complaint. Although there is no appeals process when this occurs, we would ask all patients to contact us and let us know, as it is a situation we are continuing to monitor.