Here at The Patients Association, we work to bring the issues raised through our helplines to life through reports to fix the problems patients and staff identify. That means the reports we write are all about improving the patient experience. We have helpfully divided our work in to four key areas. These four areas are at the core of all that we do at The Patients Association, they are: access to services, patient engagement, quality of care and patient safety.
At the end of 2016, our Chief Executive led a panel of experts in a discussion to address the negative cycle of cancer care that can sometimes exist in the UK. The Patients Association is committed to ensuring that the NHS provides the best service possible for patients, through collaborative working that identifies best practice and cost efficiencies.
The recent well-documented slump in NHS performance must be addressed by action from the Chancellor in this week’s Budget. He must also address the widely acknowledged crisis in social care, with which the problems in the NHS are inextricably bound up. It is now clear that the settlement for the health and social care system in the 2015 Spending Review is fundamentally inadequate, and must be revisited.
In November 2014 the Patients Association released a report on the failings of the PHSO in response to the high numbers of people who were contacting our Helpline who were distraught, frustrated and angered by their experience of the PHSO. Our campaign remains staunch and steadfast as we challenge PHSO failings and support families battle through the complaints process.
Since 2010 we have released an annual report in to NHS waiting times of elective surgery in order to map the state of the NHS. Whilst some voices challenge the overall effectiveness of targets in the public sector, here at The Patients Association consider them to be a valuable and important tool for analysing changes and impacts as a result of national policy and spending. We believe that comparing targets year-on-year of some of the most routine and 'basic' operations available on the NHS provides a clear snapshot in time that is consistent, reliable and reflective of the conditions and state of service provision.
The Patients Association has been raising awareness of the issues faced by patients affected by swallowing difficulties (dysphagia). This has been particularly significant issue for residents of care homes.
Whether you are a health care practitioner, carer or relative of someone in care, find out more about Dysphagia and how you can campaign to raise awareness.
The threat of antimicrobial resistance (AMR) represents arguably the greatest patient safety challenge of our time, resistant infections have the potential to kill and can spread to others. This could have catastrophic effects on society and healthcare services. The Patients Association has consistently called for responsible prescribing and public promotion of the issue.
The Patients Association is undertaking an inquiry into ‘Malnutrition in UK Care’ and will be examining issues relating to Malnutrition in end of life care. Figures show that one-third of people aged 65 years or over are at risk of malnutrition on admission to hospital, so the purpose of this inquiry is to understand the experiences of patients and healthcare professionals who have suffered from, or worked with, those who have suffered from malnutrition.