Get help Coronavirus resources Patients Association work during coronavirus The Patients Association remains open during the COVID-19 period. Our helpline remains available to give free information, advice and signposting. You can call for free on 0800 345 7115 between 9:30am and 5pm on weekdays. You can also email [email protected]. In line with official guidance, all our staff are working from home. Our usual contact numbers and email addresses remain in place. For media enquiries, email [email protected], or call 020 8423 9111. Our systems for remote working depend on strong internet connections, which are in place. However, please bear with us if there are any interruptions to calls or other communication problems due to momentary disruption to broadband or wifi connections. If you need to contact us, please use email or phone if possible. We are not able to access our post regularly while emergency measures are in place, so we cannot guarantee that we will be able to respond to written correspondence sent to us by mail.