Social care

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Patients Association welcomes restoration of in-person GP appointments

Our response to instructions to GPs to restore face to face appointments for patients who want them.
Pandemic Patient Experience II: Delays and cancellations

Most respondents to our survey had experienced delayed or cancelled appointments.
Pandemic Patient Experience II: Staying away from care?

We found that it was more common during the pandemic for patients to try to access care but struggle than to stay away voluntarily, although both happened.
Pandemic Patient Experience II: NHS 111

Our survey showed a modest increase in use of NHS 111 during the pandemic, and a mix of patient experiences - more positive than negative, but still with some cause for concern.

Related

The policy environment, our role and our priorities

Our Head of Policy outlines the Patients Association's campaigning role, and the big policy challenges it faces.

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Helpline - 0800 345 7115

Need health or social care advice? Call our free and confidential helpline on 0800 345 7115 (Mon-Fri 9.30am and 5pm).
Seeing your medical records

This page explains how to get copies of your medical records in England and Wales.
Report your care

Our 'Tell us about your care' partnership with the Care Quality Commission (CQC).
Meet the team

Get to know our Chief Executive and meet the dedicated team who work here.
How we see the world

We believe that everyone should have access to the best healthcare when they need it most.
Membership

Join us for free today and play a vital role in ensuring everyone can access high quality health and social care services.
Next of kin

Your medical next of kin is someone you nominate to receive information about your medical care.
Sepsis fact sheet

These are the common symptoms to look out for if you think you might have sepsis.
Making a complaint

Most people are happy with the health and social care they receive. But sometimes things go wrong. If that happens, you need to know how to complain. This guide sets out your rights and offers advice on how to make a complaint.
The difference we make

We passionately believe that everyone has the right to receive the very best care when they need it most.

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