Care plan reminder template An example of reminders which can be placed into electronic care plans to encourage adherence to the Charter. Download a Word version of the Care plan reminder template by clicking here. Download the Charter Read more about the Care Home Charter for Medicines Contact the Patients Association helpline The Patients Association offers a free national helpline providing specialist information and advice to help patients make sense of their health and social care. Patients can talk directly to trained advisers in strict confidence about any concerns, questions or general experiences they have regarding the NHS and social care systems. The helpline is open from 9.30 am to 5pm, Monday to Friday, and calls outside these times are returned as soon as possible during opening hours. This information was updated on 21st February 2022 and will be reviewed in August 2023.