Care plan reminder template

An example of reminders which can be placed into electronic care plans to encourage adherence to the Charter.

Download a Word version of the Care plan reminder template.

Download the Charter

Read more about the Care Home Charter for Medicines

Contact the Patients Association helpline

The Patients Association offers a free national helpline providing specialist information and advice to help patients make sense of their health and social care.

Patients can talk directly to trained advisers in strict confidence about any concerns, questions or general experiences they have regarding the NHS and social care systems.

The helpline is open from 9.30 am to 5pm, Monday to Friday, and calls outside these times are returned as soon as possible during opening hours.

This information was updated on 21st February 2022 and will be reviewed in August 2023.

Latest

Developing GP practice groups

We've been working with patient participation groups in Hertfordshire and West Essex for more than a year now. In this workshop, the team review progress to date.
Patients Association statement on planned strike action by junior doctors

Festive season strikes will strike fear into patients waiting for care. We urge both parties to return to talks.
Understanding changes in primary care: your wider general practice team

In this webinar, we’ll look at some of the new professionals patients may see in general practice, such as social prescriber, paramedic and mental health practitioner.
Changes in primary care, understanding the role of the reception team

We had a great panel join us to talk about the plan to recover access to primary care and talk about the new reception team.

Most read

Seeing your medical records

This page explains how to get copies of your medical records in England and Wales.
You and your dentist

This page is designed to give you more information about finding a dentist and using their services. It includes tips on how to prepare for an appointment, the charges you can expect and how to make a complaint.
Next of kin

Your medical next of kin is someone you nominate to receive information about your medical care.
Making a complaint

Most people are happy with the health and social care they receive. But sometimes things go wrong. If that happens, you need to know how to complain. This guide sets out your rights and offers guidance on how to make a complaint.
Helpline - 0800 345 7115

Need information on health or social care? Call our free and confidential helpline on 0800 345 7115 (Mon-Fri 9.30am and 5pm).
Long term conditions

About 15 million people in England have a long-term condition. A long-term condition is an illness that cannot be cured. It can usually be controlled with medicines or other treatments.
How we see the world

We believe that everyone should have access to the best healthcare when they need it most.
Make the most of your GP appointment

This page is to help you make the most of your GP appointment. It includes tips on how to prepare, what to ask and how to remember the information given to you.
Governance

Meet our Board of Trustees and Chief Executive.
Self-management

Self-management aims to empower people with long-term conditions to take control of their treatment. It is a set of approaches which help you manage your own health. Find out more in our simple guide to self-management.

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Care Home Charter for Medicines

Our Care Home Charter for Medicines is designed to improve the administration and use of medicines in care homes. Read more