Rachel Power, Chief Executive of the Patients Association

The Patients Association is one of the oldest and most distinctive health and care charities in the UK. I am deeply proud to be leading the charity at such a critical time, for everyone who needs or will need health and social care. At the Patients Association, we make it our business to cover all issues that affect patients, however big or small.

When someone has care needs – for health or social care – we believe those needs should be met in a high quality, safe and compassionate way. The ageing profile of our population, and with it the pattern of our care needs is changing rapidly resulting in increasing demand on services. The current funding settlement for Health and Social Care is not sufficient to meet these increasing demands so the need to ensure the voices of patients and services users are heard loud and clear has never been greater.

The Association’s strong history of a willingness to speak up on behalf of patients and service users when necessary marks the difference the charity can make to improve patients' experience of health and care. I am determined to look closely at the issues where we can make the most difference, to continue to draw attention to the importance of safe staffing levels as recommended by our President Sir Robert Francis QC following his landmark inquiry into the failings in patient care at the former Mid Staffordshire NHS Foundation Trust and to use feedback from our helpline and our members to develop evidence-based policy for campaigning on behalf of patients.

We work with patients directly: they are our members and supporters, and also the people who benefit from our help and advice services. We also speak to government, the NHS and others about patients' priorities and concerns, to ensure the patient voice is heard and acted upon. This strategy sets out how we will make use of our unique position over the next three years both to build on our history and to help ensure that in our rapidly changing world, people with health and care needs have those needs met effectively, safely and compassionately.

If you'd like to read about our strategy from 2018-2021 in more detail, please click here.

Our annual accounts 2016