Staff


Katherine Murphy 4

 

Katherine Murphy

Chief Executive 

 

 

Katherine joined The Patients Association in 2003 as Head of Communications having come from a career in Nursing. She was appointed Chief Executive in 2008. As Chief Executive, Katherine has been at the forefront of most of the recent campaigns at The Patients Association, and has initiated a number of other high profile initiatives that have featured prominently in the media including:

  • The Care Campaign
  • Patient Stories
  • Malnutrition
  • Pain
  • Dignity and Compassion
  • Reform of the NHS Complaints System

Katherine is a dedicated and tireless campaigner with a very strong interest in the rights and responsibilities of the patient and a true patient advocate. She is passionate about making sure the patient’s voice is central to every decision and that the patient voice is heard and translated into genuine quality improvement for all. The co-creation of policy and partnership decision making must be present in all health and social care encounters.

Katherine continues to set the strategic direction of the Patients Association; during her time with the organisation Katherine has worked with the Department of Health, NHS England, Care Quality Commission, Cabinet office, Medicines and Healthcare products Regulatory Agency (MHRA), Royal College of Nursing, Nursing and Midwifery Council and all the of Medical Royal Colleges and other health and social care regulators.

Katherine represents the patient voices on many committees and boards, making sure the rhetoric from politicians and senior health and social care professionals is translated into reality for patients and the public.

More recently Katherine has also dedicated her time and energy working in partnership with many NHS Directors of Patient Experience, cascading good practice through joint conferences on the patient journey in the hope that this will translate to good patient experience and outcomes.

Katherine was a member of the Prime Minister’s Nursing Care Quality Forum and is a member of the Equality and Diversity Forum.

In 2011 Katherine was nominated by the London Evening Standard as one of the capital’s 1000 most influential people.

Lucy Keenan

Helpline Manager

lucinda@patients-association.com

Lucinda has over 25 years’ experience of working in the voluntary sector. She has spent most of this time in criminal justice charities; starting with NACRO where she worked in Information and Support. She moved on to set up resettlement projects for prisoners and ex-offenders including a job club in Camden for men leaving prison and the EASI project (now Resettlement Finder).

Lucinda moved to Action for Prisoners’ Families to set up the National Helpline for Prisoners Families, co-ordinating five organisations to provide this unique service. She then used her project management experience to lead on various projects funded by the Department of Education, Department of Health and the Ministry of Justice. She has worked on a Grundtvig funded project with EUROCHIPS (Children of Prisoners in Europe) to develop a training pack for prison staff working in European custodial settings.

More recently Lucinda has managed Information and Advice Teams at Sense and the Disabled Living Foundation. While at Sense she undertook research into the Efficacy of Communicator Guides for Deafblind People and The experiences of people with rare syndromes and sensory impairments in hospitals and clinics in partnership with the University of Birmingham.

Lucinda is a passionate believer in social justice. Outside work she enjoys walking and yoga, art galleries and theatre.

Kevin Chambers

Helpline Adviser

kevin@patients-association.com

Kevin is a Helpline Advisor for The Patients Association. He has a broad range of experience having worked in a number of charities engaged in the provision of information, advice and support. They include, The Citizens Advice Bureaux service, Disability, Pregnancy & Parenthood International, Harrow Association of Disabled People and Diabetes UK.  Kevin follows Arsenal football club.

Susitha Sivapalan

Helpline Adviser

Susitha came from a health and social care background. Despite graduating with a Financial Computing degree, she pursued her career in the charity sector. She has previous experience of providing an information service at Healthwatch Central West London for over 3 years, she joined the Patients Association in February 2017.

Her interest outside of work includes crocheting, photography, sewing, painting and baking cakes!

Angela Horan

Helpline Adviser

angela@patients-association.com

Angela has spent the last 20 years working in customer service and Welfare2work where she ran projects delivering careers advice and employment support for the private, public and charity sector. During that time she became increasingly interested in health and employment and has worked on delivering innovation projects in that area.

As a patient herself she has often found it difficult in meandering through the NHS system so it passionate about patients being placed at the centre of their own care and working alongside the NHS to develop their own action plan. She is interested in the Patients Expert programme and Patients being at the centre of their care.

Outside work Angela enjoys, walking, yoga, baking and red wine.

Rachel Power

Director of Operations

rachel@patients-association.com

 

 

Abdullah Mahmood

Project Officer

abdullah@patients-association.com

Abdullah joined the Patients Association in October 2014 with a focus on growing our volunteer Ambassador network. Abdullah’s role has evolved during his time at the Patients Association and he now works on the many important projects we undertake across the country.

John Kell

Head of Policy

john.kell@patients-association.com

John has worked in public policy for over a decade. He was previously Policy Manager at the Motor Neurone Disease Association, where his work included shaping the NICE guideline on MND and writing an APPG report on communication support.

Prior to entering the voluntary sector, he worked on policy issues to do with small business and self-employment for a trade association. His work has taken him into all the major departments of state, and to parliaments and assemblies in Westminster, Brussels, Strasbourg, Holyrood and Cardiff. He has attended party conferences in Blackpool, Brighton, Bournemouth, Birmingham and some other places not starting with ‘B’, and spoken to TV, radio, national newspapers and trade press.

Outside work, John enjoys watching live music, presents on community radio and is a member of a pub quiz team. He graduated from Cambridge in 2003 with a double first in History.

Holly Fishwick

Digital and Communications Officer

holly@patients-association.com

 

Greg Kay

Communications, Policy and Public Affairs Assistant

greg@patients-association.com

Greg recently completed an MSc in Political Theory at the London School of Economics. During university he taught debating at a London Comprehensive School. He has previously been a member of his town’s Youth Council and has volunteered with a number of local charities. He is interested in pursuing a career in health policy.

Greg enjoys attempting to bake and is a passionate supporter of his local rugby team.