Katherine Murphy 4


Katherine Murphy

Former Chief Executive 




Katherine Murphy’s final day with the Patients Association was June 9th 2017. The organisation’s new Chief Executive will be taking up post on July 1st 2017.

In the meantime, please contact our Interim CEO Rachel Power via email at

Lucy Keenan

Helpline Manager

Lucinda has over 25 years’ experience of working in the voluntary sector. She has spent most of this time in criminal justice charities; starting with NACRO where she worked in Information and Support. She moved on to set up resettlement projects for prisoners and ex-offenders including a job club in Camden for men leaving prison and the EASI project (now Resettlement Finder).

Lucinda moved to Action for Prisoners’ Families to set up the National Helpline for Prisoners Families, co-ordinating five organisations to provide this unique service. She then used her project management experience to lead on various projects funded by the Department of Education, Department of Health and the Ministry of Justice. She has worked on a Grundtvig funded project with EUROCHIPS (Children of Prisoners in Europe) to develop a training pack for prison staff working in European custodial settings.

More recently Lucinda has managed Information and Advice Teams at Sense and the Disabled Living Foundation. While at Sense she undertook research into the Efficacy of Communicator Guides for Deafblind People and The experiences of people with rare syndromes and sensory impairments in hospitals and clinics in partnership with the University of Birmingham.

Lucinda is a passionate believer in social justice. Outside work she enjoys walking and yoga, art galleries and theatre.

Kevin Chambers

Helpline Adviser

Kevin is a Helpline Advisor for The Patients Association. He has a broad range of experience having worked in a number of charities engaged in the provision of information, advice and support. They include, The Citizens Advice Bureaux service, Disability, Pregnancy & Parenthood International, Harrow Association of Disabled People and Diabetes UK.  Kevin follows Arsenal football club.

Susitha Sivapalan

Helpline Adviser

Susitha came from a health and social care background. Despite graduating with a Financial Computing degree, she pursued her career in the charity sector. She has previous experience of providing an information service at Healthwatch Central West London for over 3 years, she joined the Patients Association in February 2017.

Her interest outside of work includes crocheting, photography, sewing, painting and baking cakes!

Angela Horan

Helpline Adviser

Angela has spent the last 20 years working in customer service and Welfare2work where she ran projects delivering careers advice and employment support for the private, public and charity sector. During that time she became increasingly interested in health and employment and has worked on delivering innovation projects in that area.

As a patient herself she has often found it difficult in meandering through the NHS system so it passionate about patients being placed at the centre of their own care and working alongside the NHS to develop their own action plan. She is interested in the Patients Expert programme and Patients being at the centre of their care.

Outside work Angela enjoys, walking, yoga, baking and red wine.

Rachel Power

Director of Operations



Abdullah Mahmood

Project Officer

Abdullah joined the Patients Association in October 2014 with a focus on growing our volunteer Ambassador network. Abdullah’s role has evolved during his time at the Patients Association and he now works on the many important projects we undertake across the country.

John Kell

Head of Policy

John has worked in public policy for over a decade. He was previously Policy Manager at the Motor Neurone Disease Association, where his work included shaping the NICE guideline on MND and writing an APPG report on communication support.

Prior to entering the voluntary sector, he worked on policy issues to do with small business and self-employment for a trade association. His work has taken him into all the major departments of state, and to parliaments and assemblies in Westminster, Brussels, Strasbourg, Holyrood and Cardiff. He has attended party conferences in Blackpool, Brighton, Bournemouth, Birmingham and some other places not starting with ‘B’, and spoken to TV, radio, national newspapers and trade press.

Outside work, John enjoys watching live music, presents on community radio and is a member of a pub quiz team. He graduated from Cambridge in 2003 with a double first in History.

Holly Fishwick

Digital and Communications Officer

After graduating from The University of Manchester with a degree in English Literature and History, Holly took a year out to go solo travelling around Nepal, India and China. Following this she has spent the past five years as Deputy Managing Editor for Heart at Global Entertainment.

In her spare time Holly likes to volunteer and attend live events of all sorts. She is also a self-confessed podcast enthusiast.

Greg Kay

Communications, Policy and Public Affairs Assistant

Greg recently completed an MSc in Political Theory at the London School of Economics. During university he taught debating at a London Comprehensive School. He has previously been a member of his town’s Youth Council and has volunteered with a number of local charities. He is interested in pursuing a career in health policy.

Greg enjoys attempting to bake and is a passionate supporter of his local rugby team.