The Helpline receives a number of complaints from patients that have paid to be treated privately and only discover after their consultation that they are required to pay for any procedures carried out, such as blood tests.
Often patients will tell us that they feel the doctor treating them has deliberately conducted expensive tests.
If you wish to complain about private healthcare, you should ask the organisation/clinician treating you for their Complaints Procedure. The majority of private organisations are members of The Independent Healthcare Advisory Service (IHAS), which has a code of practice for handling patients’ complaints. You can contact IHAS on 0207 3798598.