National Projects Introduction

The Patients Association are working with a range of health and social care organisations through organisational membership to develop projects to improve people’s experiences of health and social care.

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Speaking Up – Complaints Project

Good quality complaints handling is vital to ensuring continuous improvement in the quality and safety of care at NHS organisations. It provides a tangible and measurable reflection of the organisations commitment to an open and responsive safety culture
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Community Reporting

Community Reporting is a technique to gather peoples stories about health and social care, using simple technology and creating videos and podcasts.
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Helpline: 0845 608 4455   Email: helpline@patients-association.com

The Patients Association, PO Box 935, Harrow, Middlesex HA1 3YJ

T: 020 8423 9111   F: 020 8423 9119   E: helpline@patients-association.com

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    Report - NHS Constitution 2014
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    Press Release - NHS Constitution report 2014
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    Press Release - GPs and Physicians want care based on patients' needs, rather than buildings
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