Chair of The Patients Association
Liz was educated and trained as a nurse and a midwife and practised both for more than 30 years. She worked in clinical practice, education, management within the NHS and then in professional regulation. In the year 2000, Liz was called to the Bar of England and Wales having successfully completed her legal training. She has extensive experience at senior level in the NHS and in a number of professional regulatory bodies, including the Nursing and Midwifery Council and the Solicitors Regulatory Authority. These bodies exist to protect the public by setting standards for the professionals and to hold to account, those who do not uphold the standards. In 2012, Liz completed a Masters in Medical Law and Ethics at Kings College London.
Liz was appointed to the role of Trustee of the Patients Association in 2014 and elected as Chair in 2016. Liz is passionate about the right of all people to receive the best care possible from competent, kind and caring staff. "Good quality health and social care for all people is a goal of the Patients Association. Currently, much of our work is focused on older people, as well as those suffering from mental ill health. These people are particularly vulnerable when the NHS and social care services are so short of resources. Often, they and their carers have no-one to speak up for them. The Patients Association continues to strive to bring about improved services to meet their needs.”
Dave Taylor has over 35 years experience of digital development and marketing in both the public and private sectors. Until 2002 he was Vice President for a multinational manufacturer, where he was responsible for e-commerce and web marketing in over 25 countries. In 2003 he joined the National Physical Laboratory (NPL) where he was responsible for knowledge transfer and marketing communications for NPL’s professional services for the NHS. In this role Dave supported scientists in their use of social media tools, and developed and produced NPL’s first podcasts in early 2006.
In 2007/8 he provided digital media support for Lord Darzi’s healthcare consultations for NHS London and the NHS Next Stage Review, subsequently joining Imperial College’s Faculty of Medicine to manage technology-based research projects in healthcare quality improvement and patient safety.
His recent work includes a “Quantified-Self” study using machine learning software to analyse physical activity data transmitted over the internet from patients’ smartphones and an iPad-based app that facilitates communication within surgical teams and between the team and their patients.
Dave has a BSc in Mathematics and an MSc in Experimental Psychology.
Isaac qualified as a Chartered Accountant in 1988 and worked at Queen Charlotte’s and Hammersmith Special Health Authority an NHS Trust as an Internal Auditor for 2 years. Following this, he joined the London Borough of Hammersmith and Fulham and worked for 27 years in varied positions. First as a Finance Officer within the Social Services Department, then as an Accountant within the Housing Department and as a Group Accountant within the Education Department. He subsequently moved into Corporate Finance where I was responsible for the Council’s capital programme and the debt reduction strategy.
Since his retirement, he have been working on a voluntary basis with different ‘Not for Profit’ organisations.
Isaac also worked as a Mentor to Accountants in Nigeria under the auspices of Global Fund, an international organisation whose main aim is to provide funds for the eradication of malaria, tuberculosis and HIV in the world.
Whilst in the UK, he worked with the Refugee Youth Organisation where he mentored young refugees as Finance Officers.
Currently, Isaac is the Chair of the Finance Committee of Concordis International Trust, a UK based charity whose main aim is to promote national and international conflict resolution and reconciliation for the public benefit with a view to relieve suffering, poverty and distress and building and maintaining social cohesion and trust within and between communities.
David Body has been a supporter of The Patients Association for many years and a Trustee since 2011.
Before retiring from practice in 2015, David spent 32 years as a solicitor acting on behalf of patients injured by medical negligence and defective medical products, latterly managing the largest team of Claimant lawyers in the UK at Irwin Mitchell LLP.
As a consequence David is particularly interested in patient safety - getting the right resources in place to make hospital care as safe as it can be – and consent sought for the implantation of medical devices.
Mandie is a Practising Barrister and a Chief Executive. In her early career she was a nurse. She is a member of Middle Temple.
She has held positions at Guy’s Hospital, Peterborough Hospitals NHS Trust and the Anglia and Oxford Regional Health Authority. Her regulatory career started at the UK Central Council for Nursing, Midwifery, and Health Visiting (now the Nursing and Midwifery Council) and progressed to the Chartered Institute of Management Accountants and from 2003, she was the Director of Fitness to Practise and Legal Affairs at the Royal Pharmaceutical Society of Great Britain.
She served as the Director of the Bar Standards Board and helped to establish the independence of the regulator within the Bar Council.
In September 2011 she became the Interim Director of Regulation at the General Optical Council, she remained in post until December 2014. In January 2015 she became the Chief Executive Officer of the Chartered Institute of Legal Executives, a leading training organisation and membership body for lawyers.
She is the current Chair of the Disciplinary Tribunal of the Association of Accounting Technicians. She also chairs the Registration Panel of the General Medical Council. She is also a current member of several high-profile legal and medical associations.
Having completed training as a General and a Mental Health nurse Catherine specialised in Child and Adolescent and Forensic care. She left Mental Health services after 12 years my last position helping the closure of a large Mental Health Hospital. She then spent 2 years as a member of a planning team involved in opening the JR11 Hospital in Oxfordshire. Catherine returned to London as the District Nursing Officer in Paddington and after 5 years moved to Haringey as District General Manager of the Health Authority. Catherine's last full-time employed position was a Deputy Chief Nursing Officer for England. She retired following a serious health problem, but returned to the NHS as Chair of a Health Authority and Chair of Age Concern Bromley.
Catherine was the inaugural Chair of the NHS Confederation and moved to St. George's Hospital as Chair. She then became Chair of Age Concern- England where she initiated the merger with help the Aged to form AGE- UK. Catherine still continues to undertake Management Consultancy activities. Catherine is the Lay member of the Chartered Society of Physiotherapy. Catherine is an Associate Director of Imperial College NHS Trust and also Chair Consultant appointment panels for Bart's Health Care. Catherine is also Chair of the London-South ACCEA Committee.
Lucy has developed broad experience and knowledge of working in health and social care in her professional roles as a registered nurse within hospital and a health visitor in primary care, and in senior Board level positions in both provider and commissioner organisations. Lucy is an experienced Director working at Board level in the NHS, most recently as Director of Quality Safety and Governance in Somerset Clinical Commissioning Group working as a commissioner to challenge and champion the delivery of high quality safe care for patients and their families by NHS Trusts and primary care. Lucy has also been a member of the NHS England Quality Working Group providing leadership and expertise to continually improve the role of commissioners in the quality and safety agenda.
‘I am passionate about improving patient safety through developing an open and just culture where staff are able work in partnership with patients and their families and can report incidents and concerns to learn and improve care. I have experience of leading and overseeing serious incident investigations across a number of organisations and understand the importance of involving patients and their families at the start of the process and ensuring that the lessons learned are shared with families and used to improve services and patient care both locally and nationally. Lessons learned can be used to inform service redesign or to improve communication with the goal of improving patient’s experience of healthcare.
I also have experience of working with the Patients Association to improve complaints handling across all NHS organisations in Somerset. I welcome the opportunity to share this experience with other NHS organisations to learn and improve on how complaints are handled, providing a personal and sensitive approach to patients and their families and ensuring that learning is used to improve services. This particularly at a time when the NHS is under significant pressure'.