Cancelled Operations
The Patients Association today confirmed that some patients are suffering unnecessary distress, inconvenience and delayed care because their operations are being cancelled.
Katherine Murphy, Director of Communications said: “The rhetoric says ‘patients are at the centre of the service’. The reality is that they must fit in with the service, rather than the other way round.
“Everyone understands that in an emergency, a patient may not have the operation they need because the clinical priorities of another must take priority. The examples in this survey, however, reveal a situation where patients and their families are subject to an increasingly cavalier standard of care in which the NHS is not putting patients first.
Patients, and taxpayers, expect better management of their NHS than this. The NHS only gets away with it because ultimately its patients cannot go elsewhere. When you know your customer doesn’t have a choice, such standards prevail.”
For more information, please contact Katherine Murphy 07779 004 898
