In September 2012, we published a best practice report bringing together ideas from Trusts from around the country who since signing up to the Care Campaign are taking innovative action to improve patient care. The report, Practices in CARE Review, looked at specific examples as well as general trends in what Trusts are doing. These included a new focus on patient engagement at East Midlands Ambulance Service NHS Trust which has led to a 70% reduction in ‘attitude related complaints, improved patient privacy and dignity…patient involvement in decision making and overall satisfaction.’
The report also highlights some particular examples of good practice in supporting nutrition, such as Blackpool, Flyde and Wyre Hospitals Foundation Trust where a ‘nutrition mission’ has taken place to highlight the value of mealtime and at the Heart of England NHS Foundation Trust where they developed their own take on Channel Four television programme ‘Come Dine with Me’.
County Durham and Darlington NHS Foundation Trust introduced designated ‘Dignity Champions’ to uphold care standards whilst Dorset Country Hospital NHS Foundation Trust has improved its signage around the hospital so patients with poor sight or dementia are able to find the toilets more easily.
Finally, University Hospitals of Leicester NHS Trust established a ‘Caring at its Best Project’ focused on improving pain relief, treatment and management. Patients and carers feedback about their experiences has been a central driver, and improvements have been implemented at a ward level. A ‘Cannot Verbally Express (CCVE) Pie Chart’ has also been developed to help staff identify a patient in pain but who may not be able to communicate.
In addition to these specific examples, we found that:
- 85% of Trusts have adopted nurse led intentional rounds – this involves regular checking of patients which leads to improvements in patient care and levels of satisfaction.
- 28% of Trusts who responded said they have grown their current patient feedback scheme or introduced one.
- 31%of respondents to our survey noted the use and/or expansion of eating aids on wards to alert staff on those wards which patients need help with eating and drinking.
Katherine Murphy, Chief Executive of the Patients Association said, "This is a really positive report, pulling together examples of best practice in patient care across the Country. Despite the challenges the NHS faces and the deeply concerning stories the charity hears from patients through our helpline every day, the vast majority of Trusts and healthcare professionals are working really hard on behalf of patients.
By doing more to share best practice the NHS can save money, and most importantly deliver better care and outcomes for patients, putting patients at the heart of the care they receive. These findings are a contribution to that aspiration and a must read for Government, Trusts and clinicians. The full best practice report is on our website for download and we would encourage everyone to look at the examples of the really good practice that is going on across the country."
You can download the full report by clicking here.