Monitoring Trends

The Patients Association has a database containing over 14,000 individual cases, which it uses to monitor emerging trends and issues in the healthcare sector.

We use the calls we receive on the Helpline to inform our campaign work - for example our campaign on cuts in Hospitals, which we launched in March, came about because patients were telling us about problems that they were experiencing in accessing services. You can read more about that campaign here.

We have also produced three reports, 'Patients not Numbers, People not Statistics' and 'Listen to Patients, Speak up for Change' and 'We have been Listening, Have you been Learning' on poor care of the elderly in our hospitals. In these reports we use case studies we have heard on the Helpline to highlight common failings of poor care of the elderly that occur in hospitals across the country. Following the release of We have been Listening, Have you been Learning' we launched the Care Campaign to raise awareness of the problems of care in the UK and to change the culture of care in the NHS.

We are calling for changes that would ensure that, as a minimum all patients should get assistance when they call for help, encouragement to eat and drink, assistance with going to the toilet, and have their pain addressed.

To read more about the Care Campaign, please click here.

So if you or a relative have had a bad experience within the healthcare system, please do give us a call on 0845 608 44 55 to tell us about it, even if you don’t need any specific advice. You can also contact our Helpline through this website by clicking here.

The personal information you give us will be completely confidential, and we won’t pass it on without your permission. But by letting us know about bad care you received you could be helping us to stop it happening to someone else in the future.

Helpline: 0845 608 4455   Email:

The Patients Association, PO Box 935, Harrow, Middlesex HA1 3YJ

T: 020 8423 9111   F: 020 8423 9119   E:

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