Patient Advice & Liaison Services

Patient Advice & Liaison Service Network
PALS are based in every trust assisting patients with any concerns they have relating to their treatment as well as providing general information and assistance. They are funded by the Trust and as such are not independent. We receive a wide range of feedback on the quality of services they provide-some positive, some negative.

Indepedent Complaints Advocacy Services
ICAS supports people who have made a complaint about the NHS. Your local ICAS representative can advise you about which of the organisations below might be able to help you with your complaint, and when would be the best stage to approach them. They focus on making sure the right process is being followed for handling your complaint, rather than providing a view on the issue you are concerned with.

Helpline: 0845 608 4455   Email:

The Patients Association, PO Box 935, Harrow, Middlesex HA1 3YJ

T: 020 8423 9111   F: 020 8423 9119   E:

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  • 17.12.14
    Press Release - GPs and Physicians want care based on patients' needs, rather than buildings
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  • 12.12.14
    Report - The Patients Association APPG report on the programme.
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  • 12.12.14
    Press Release - The Patients Association has today published a report of their findings on the programme.
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